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jonl201
Participant
October 6, 2018
Answered

Adobe Acrobat Reader DC (19.008.20071) prints my pdfs as mostly blank pages on my Brother HL 2070 wireless printer

  • October 6, 2018
  • 1 reply
  • 1510 views

For some reason, Adobe Reader DC is no longer printing my pdfs to my wireless Brother HL 2070 printer. It either prints blank pages or it prints just the very top of the page and the rest of the page is blank.

I'm running Window 7 Home Premium OS with the latest updates. It prints to my hardwired inkjet printer fine. The pdfs I print directly to the hard wired inkjet printer print out fine, but when I go to print wirelessly to the Brother printer I get the blank pages. I tried printing the same pdfs from another PC (this one with Win 8.1 OS) and it prints the pdfs fine.

I thought it might be a toner issue so I changed out my toner cartridge for a new one on the Brother laser printer but no difference. I also powered down the printer and restarted it.

PDFs that I printed just last week now just print blank pages. Word documents, excel sheets and webpages all print fine on the printer so that leads me to believe that the issue is with Adobe Reader. Not sure if there was a recent update or what to the software, but if so then (at least for my printer and pc) there's a big problem with the latest software update.

Note: I did take a look at the troubleshooting page and found a workaround if I select Print as Image, then the pages do print, but is that what I'm going to have to do from now on?  Kind of a pain if you know what I mean, having to go to the Advance features for Acrobat Reader DC and select Print as Image everytime I want to print a pdf....

If anyone has any ideas for a more permanent fix, I'd be grateful to hear them.

Jon

    This topic has been closed for replies.
    Correct answer Vishal@PDF

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for print issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -Vishal

    1 reply

    V
    Adobe Employee
    Vishal@PDF
    Adobe Employee
    October 6, 2018

    Hi Jon,

    Acrobat team has a identified a fix for the print issue which has recently surfaced (with Oct 2 update).

    We are evaluating the fix currently and will roll out patch soon.

    If you wish you can also checkout the current fix and validate if it fixes your problem. I will send direct message with more details. Please get it tested and provide us feedback.

    -Vishal

    V
    Adobe Employee
    Vishal@PDFCorrect answer
    Adobe Employee
    October 8, 2018

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for print issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -Vishal

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