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CHANDRIKA27881346ftow
Participant
January 10, 2023
Question

Adobe Acrobat Reader DC (22.003.20282) prompting UAC to install updates

  • January 10, 2023
  • 2 replies
  • 4811 views

I have created the Adobe Reader DC 22.003.20282 package with updates turned off using the customization wizard, and later in order to enable automatic updates again I removed the following registry value:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bUpdater"=dword:00000000

Then I ran check for updatest manually from Adobe Acrobat Help tab and got the notification, update is available, when I clicked on Download and Install, it prompted UAC and asked for credentials.

Is this the behaviour I should expect or is there some other registry values I need to remove? we are going to enable Adobe Reader DC auto updates in our environment but all of our users do not have admin access, please advise how can I allow auto updates for Adobe Reader DC without admin credentials?

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 14, 2023

<moved from enterprise and teams >

    L
    Luke31867439kb1v
    Participant
    September 14, 2023

    What does that mean?

    L
    LeoUpdaterX
    Participating Frequently
    September 14, 2023

    Hi LeoUpdaterX,

     

    How do I tell if it's in manual mode or auto mode? I'm assuming it's in auto mode as the updates pop up randomly on there own (without me manually going to check for updates) and if that's the case, then UAC does get triggered still.


    Manual mode is when you select "Check for updates" from application Help menu.

    If you see popup "Update is available" in auto mode, most likely Updater cannot access Acrobat Update Service.

    One way to find out is to provide Updater verbose log file.

    To enable Updater verbose logging-
    Set iLogLevel REG_DWORD value to 1 in the registry below
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
    Delete  tLastT_Reader Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM
    Launch AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0
    Wait until you see popup
    Collect and send me in the private message AdobeARM.log file from current User Temp folder.
    L
    Luke31867439kb1v
    Participant
    September 14, 2023

    Hello, did you ever find out an answer on this by chance? Running into a similar issue now...

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