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Dosmond_Lok
Known Participant
October 2, 2018
Answered

Adobe Acrobat Reader DC after update to 2019.008.20071 print out issue

  • October 2, 2018
  • 4 replies
  • 21147 views

After update, all PDF files print out to Epson L565 inkjet color printer. The text documents only to see incomplete horizontal lines. I try to convert same PDF file to jpeg, than convert to PDF. The print out is fine.

Remarks: The Windows 7 and Windows 10 same issue. Adobe Acrobat Reader DC same version.

      This topic has been closed for replies.
      Correct answer Vishal@PDF

      Acrobat team is aware of this print issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority.

      We have received many test files from you'll which has helped us in validating the issue.

      Feel free to message me if you want to share your file on which we can validate the fix as well which we are working on.

      Thanks,

      Vishal

      4 replies

      froggy11172
      froggy11172
      Participant
      October 15, 2018

      we are still having a lot of printing problems with the 2018.08.20074 update.  Slow printing over 100 computers. Any other fixes?

      D
      Dosmond_LokAuthor
      Known Participant
      October 16, 2018

      Our company printing problems has been fixed by 2019.008.20074.

      froggy11172
      froggy11172
      Participant
      October 16, 2018

      That has not fixed all the printing problems.  This update has made our 100 computer worse.  The computers that did not do the update and are still on the old Adobe reader work fine.

      Gina M Hauge

      [Personal info removed by Mod: Phone number, email. Please remove these details from your email signature before posting on forums]

      T
      Test Screen Name
      Legend
      October 8, 2018

      That's not what the patch does.

      richardr67
      richardr67
      Participant
      October 4, 2018

      Also happened in my corp. environment, any idea when a solution will be available. I can eliminate specific printer issues, as it is the same issue with all printers in our environment with updated drivers (Xerox). This is also affecting Windows 8 installations of Adobe. Which of course means that Edge is not an option for a work around. My whole system ERP rely's on this method of displaying and printing reports.

      This should have been tested much more.

      M
      markrpigott
      Participating Frequently
      October 4, 2018

      Already removed Adobe reader.

      Now using free alternatives.

      Once bitten...twice shy!

      V
      Adobe Employee
      Vishal@PDFCorrect answer
      Adobe Employee
      October 4, 2018

      Acrobat team is aware of this print issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority.

      We have received many test files from you'll which has helped us in validating the issue.

      Feel free to message me if you want to share your file on which we can validate the fix as well which we are working on.

      Thanks,

      Vishal

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 2, 2018

      Hello Dosmond_lok,

      We're sorry for the trouble you had while printing with Adobe Reader. Please try troubleshooting steps from the following Adobe article and see if that helps Troubleshoot PDF printing in Acrobat and Reader

      Try printing the PDF file as an Image, for steps refer to Adobe article Print PDF as image | Adobe Acrobat, Reader

      Have you tried printing other PDF files and checked or is it specific to one PDF?

      Make sure that you have the latest driver/firmware of the printer installed.

      If you experience the issue, please remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and install Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution

      Is it possible to share the PDF file with us which is printing incomplete horizontal lines so that we can test it at our end?

      To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

      Let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

      D
      Dosmond_LokAuthor
      Known Participant
      October 3, 2018

      Hello Anand Sri,

      After updating to Adobe Acrobat Reader DC version 2019.008.20071, all corporate computers encountered the same problem.

      Have you tried printing other PDF files and checked or is it specific to one PDF?

      - I tried 10 different kind of PDF files, got same result.

      - I tried to convert the PDF file to photo format, than convert to PDF. This is successfully printing on 2019.008.20071.

      Make sure that you have the latest driver/firmware of the printer installed.

      - The Epson L565 is not the first day to use.

      - I am using “Microsoft Edge” open the same PDF file to do the printing test. It is work!

      -

      I am attached (Scan0001.jpg & Scan0002.jpg) the print out for you to understand the problem.

      Thank you.

      priyanshiv
      priyanshiv
      Participant
      October 3, 2018

      Hi Dosmond_Lok​,

      Please provide the following information:

      1. Have you tried printing with some other printer from Reader or this specific to Epson L565 printer?

      2. Can you please share the PDF with which you are experiencing the issue?

      Thanks,

      Priyanshi

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