Adobe Acrobat Reader DC after update to 2019.008.20071 print out issue

[Dosmond_Lok]

After update, all PDF files print out to Epson L565 inkjet color printer. The text documents only to see incomplete horizontal lines. I try to convert same PDF file to jpeg, than convert to PDF. The print out is fine.

Remarks: The Windows 7 and Windows 10 same issue. Adobe Acrobat Reader DC same version.

[msXgd]

I'm also experiencing issues when attempting to print a document from Reader v2019.008.20071. Some images at the top of the document are being clipped. The same PDF prints correctly out of Photoshop, and an old version of Acrobat Pro. 

I've got a colleague experiencing the exact same issue - any chance some information on the fix can be forwarded me to if the patch isn't going to be public by this afternoon? I'm able to work around this, but my colleague isn't. (They're not tech savvy and trying to figure out the quickest option to get them up and running ASAP without having to download or install another PDF reader for temporary use.)

[richardr67]

This fix worked for me on multiple machines.

[markrpigott]

@richardr67

What fix would this be?

[richardr67]

They emailed some of us a link to an update. Not sure if it is official yet though.

[Vishal@PDF]

Hi markrpigott​,

We have shared a intermediate patch containing print fix. This was primarily for validation purpose. As already mentioned it is not official patch which will soon be rolled out soon. If your issue is fixed with this patch, you could be assured that when official patch would be rolled out it will remain fixed.

thanks,

Vishal

[Intrepidusa]

Vishal,

The intermediate patch is working on all machines now here at our facility, on various versions of Windows.

Regards,

John

[markrpigott]

Lucky break.

Although unable to run patch, since I delete Adobe Reader yesterday

because of the printer issue; there was an old version of Adobe Reader XI

(c) 2012, V11.0.11.18 that allows me to print.

Again, patches don't work on programs that are deleted!

[richardr67]

Correct, you will have to re-install the most recent version then run the patch, it's not a full install. Note that unless you turned off auto-update service your version of reader will probably auto-update itself soon and you will need to install the patch anyway.

[Vishal@PDF]

Hi wesl83255809​, We are working on print issue and patch would be released soon. Fix has already been identified which is getting evaluated.

Thanks John(Intrepidusa​)​ for confirming that fix works for you. We will roll out official patch soon.

[woodbutcher2018]

Will it fix this Issue

Only printing half of the LOGO or jpg.Image

[Vishal@PDF]

Yes woodbutcher2018​ It will be fixed once official patch will be rolled out.

For validation, I will be sending direct message with more details. Please get it tested and provide us feedback.

-Vishal

[Vishal@PDF]

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

[volkerheide]

2019.08.20074 fixed my problem with graphic element printing.

[Intrepidusa]

Thank you Vishal for all the help with this and getting us the intermediate patch that helped us through till the final patch was ran through the process!

Regards,

John

[Rfronz1]

the update fixed our graphics issues.

now are you going to fix the "share/email" button to default to the preferred email client?

[AnandSri]

Hello Rfronz,

With the latest patch release, the "Send Attachment" with default email client has been addressed, please install the latest patch from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine once and check.

Let us know if you are facing any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

[Rfronz1]

No .. that did not do anything

It still goes to the “share” menu on the right instead of defaulting to the default email clients “compose new email”

Robert J. Fronzaglio

Johnston-Morehouse-Dickey Company

Buyer

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[Zealous_Dusk16E5]

Hi Robert, Please try the steps mentioned at:How to use the email icon to directly send file as attachment  to resolve your issue. Hope this helps. Thanks!

[wesl83255809]

Hi Vishal,

Will this patch remain an optional update until the next major release? Or will this be pushed out to all Acrobat Readers in the near future? Thanks!

[Vishal@PDF]

wesl83255809​,

The patch 19.008.20074 is already pushed out to all existing Acrobat and Readers installation.

-Vishal

[wesl83255809]

Hello can you please inform me when I can expect the patch to be released? I need to know if I should rework my code or if the fix will be released shortly. THanks!

[Test Screen Name]

That's not what the patch does.

[froggy11172]

we are still having a lot of printing problems with the 2018.08.20074 update.  Slow printing over 100 computers. Any other fixes?

[Dosmond_Lok]

Our company printing problems has been fixed by 2019.008.20074.

[froggy11172]

That has not fixed all the printing problems.  This update has made our 100 computer worse.  The computers that did not do the update and are still on the old Adobe reader work fine.

Gina M Hauge

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