Adobe Acrobat Reader DC Crashes when Printing

[Guest]

Hello,

Reader stops responding and crashes when printing a PDF that is 2MB in size. See image for log.

I also noticed that the task manager is showing over 2GB of memory being used when the file is open in Reader.

OS: Windows 10 Pro

Acrobat Reader DC is up to date, I went to "Help" and "Check for Updates" to verify

It seems like the size when opened is causing the slow down and eventual crash when printing. It takes a while for the Reader to "settle down" before it becomes responsive enough to print. Other files act in a similar manner.

Thanks for any input,

Tim

[Adorobat]

Hi Tim,

Based on the issue description mentioned above, Adobe Reader is crashing when trying to print, is that correct?

Please try following troubleshooting steps:

1- Launch Reader as an administrator and try printing. Follow the steps given here on how to: Run an Adobe program as administrator | Windows 7, Vista

2- If that doesn't work, try printing as image. Under Print dialogue > select your printer from the drop-down list > click Advanced > check the box which says Print as Image > click OK, relaunch Reader and try again.

3- If that doesn't resolve the issue, disable protected mode by going into Edit > Preferences > Security (Enhanced)

   Uncheck Enable Protected Mode at startup > click OK > relaunch Reader and try again.

Please note: Disabling protected mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Let us know how it goes.

Shivam

[Guest]

1- would not open as administrator. I tried from the Start menu, from the desktop shortcut, and from the file location

2- Crashed before I was able to get to this point.

3- Disabling protected mode did not help

Thank you for trying!

[Adorobat]

Could you please try repairing Reader by clicking "Repair Installation" under "Help" menu and see if that works?

Reboot the machine after repair and try again.

[jarruda91]

I've been having this same issue.