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A
Anonymous
January 19, 2017
Answered

Adobe Acrobat Reader DC crashes when trying to save pdf

  • January 19, 2017
  • 2 replies
  • 2712 views

Hi ,

We have Windows Server 2008 R2 on which Adobe Acrobat Reader DC is installed.And when users are trying to save their invoice from SAP as a PDF using DC, it crashes and we are getting a message "Adobe Acrobat Reader DC stopped working"

I really really appreciate any help on this.@ !

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update  

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    2 replies

    A
    Anonymous
    March 17, 2017

    This was an issue for me a few weeks ago, it was resolved with an update, but is now giving me problems again.

    When I try to save changes in a pdf document in Adobe Reader in Windows 10, it not only crashes (giving the stopped working error) but deletes my original document with all previously saved changes. This is extremely frustrating and a massive waste of time. I followed all of the necessary steps with IT to resolve the potential issue with my computer (including reinstalling the program), but it still has a glitch. Please fix this issue soon.

    C

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    January 19, 2017

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update  

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    A
    Anonymous
    January 20, 2017

    Hi Ashumittal,

    Thank You.I have checked for updates and the latest version installed after restarting is 15.023.20056. So you meant this update should fix the issue? Please clarify

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    January 20, 2017

    Hi @saranya

    Yes, this is the latest version. Please mention exact step by step method to reproduce the issue, if you still face any problems.

    Thanks,

    -ashu

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