Adobe Acrobat Reader DC Crashing when Opening July 2017 I-9 Form
Reader version: Adobe Acrobat Reader DC (17.012.20093)
OS: Win 10, Win 7
I-9 File: Employment Eligibility Verification | USCIS
Beginning yesterday (08-09-17), we began to have a problem with opening the I-9 form pdf downloaded from the government's website from our company PC's. Currently when we try to open the file using Reader it just crashes without any helpful errors. If I debug the program after it crashes it returns the following error...
Unhandled exception at 0x22CD74CD (EScript.api) in AcroRd32.exe: 0xC0000005: Access violation reading location 0x000FC0B0.
If there is a handler for this exception, the program may be safely continued.
I've checked for updates, and uninstalled and reinstalled (restarting the pc's in between), and still have not been able to fix the problem. The pdf works fine on Adobe Acrobat Pro DC, as well as Foxit Reader. Not quite sure if the next step would be to downgrade to an older version?
Looking forward to hearing back from the community! Thanks!
