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Cobblestone IT
Participant
August 9, 2017
Answered

Adobe Acrobat Reader DC Crashing when Opening July 2017 I-9 Form

  • August 9, 2017
  • 1 reply
  • 6878 views

Reader version: Adobe Acrobat Reader DC (17.012.20093)

OS: Win 10, Win 7

I-9 File: Employment Eligibility Verification | USCIS

Beginning yesterday (08-09-17), we began to have a problem with opening the I-9 form pdf downloaded from the government's website from our company PC's. Currently when we try to open the file using Reader it just crashes without any helpful errors. If I debug the program after it crashes it returns the following error...

Unhandled exception at 0x22CD74CD (EScript.api) in AcroRd32.exe: 0xC0000005: Access violation reading location 0x000FC0B0.

If there is a handler for this exception, the program may be safely continued.

I've checked for updates, and uninstalled and reinstalled (restarting the pc's in between), and still have not been able to fix the problem. The pdf works fine on Adobe Acrobat Pro DC, as well as Foxit Reader. Not quite sure if the next step would be to downgrade to an older version?

Looking forward to hearing back from the community! Thanks!

This topic has been closed for replies.
Correct answer AshuMittal9644438

You must wait for an update.


Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

1 reply

Bernd Alheit
Community Expert
Community Expert
August 9, 2017
Cobblestone IT
Participant
August 9, 2017

Is there any additional information that I can provide that might be able to help them reach a solution?

Bernd Alheit
Community Expert
Community Expert
August 9, 2017

You can un-install Acrobat Reader DC and install Adobe Reader XI.