Adobe Acrobat Reader DC Crashing when Opening July 2017 I-9 Form

[Cobblestone IT]

Reader version: Adobe Acrobat Reader DC (17.012.20093)

OS: Win 10, Win 7

I-9 File: Employment Eligibility Verification | USCIS

Beginning yesterday (08-09-17), we began to have a problem with opening the I-9 form pdf downloaded from the government's website from our company PC's. Currently when we try to open the file using Reader it just crashes without any helpful errors. If I debug the program after it crashes it returns the following error...

Unhandled exception at 0x22CD74CD (EScript.api) in AcroRd32.exe: 0xC0000005: Access violation reading location 0x000FC0B0.

If there is a handler for this exception, the program may be safely continued.

I've checked for updates, and uninstalled and reinstalled (restarting the pc's in between), and still have not been able to fix the problem. The pdf works fine on Adobe Acrobat Pro DC, as well as Foxit Reader. Not quite sure if the next step would be to downgrade to an older version?

Looking forward to hearing back from the community! Thanks!

[Bernd Alheit]

Read this:

PDF Cannot be opened without crash

[Cobblestone IT]

Is there any additional information that I can provide that might be able to help them reach a solution?

[Bernd Alheit]

You can un-install Acrobat Reader DC and install Adobe Reader XI.

[Cobblestone IT]

Ok that seems to fix the issue, but it's not the preferred way we'd like to resolve the problem as that means uninstalls and reinstalls on a ton of machines. Is there anything we can do to help get DC to where it needs to be?

[Bernd Alheit]

You must wait for an update.

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

[Cobblestone IT]

Thank you all so much for getting this fixed as fast as you did. We greatly appreciate it!

- NJR

[Guest]

I have the same issue on Acrobat XI installed: 11.0.21.

It worked on installed 11.0.19.

It seems like the latest installed 11.0.21 released on August 11th causing the crashed.

Please help.

Thanks

MikeT

[AshuMittal]

Hi all,

11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates.

Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes 

Please let me know in case of any questions.

Thanks,

-ashu

[Kushaharan]

Nope ... uninstalled and installed new update, but still crashes on every attempt at openning. Very disappointing!