Adobe Acrobat Reader DC for Mac Continuous FREEZE

[mike99130326]

I am using Adobe Acrobat Reader DC--the latest version, on a MAC Majove.

When I'm working on a pdf, it will freeze with the pinwheel spinning and I have to force quit. I have tried uninstalling, re-installing, nothing seems to work.

Please advise if you are having or had this issue. I can't get any work done.

Thanks.

[Adorobat · Accepted solution]

Hi Mike,

As per the description mentioned above, Reader is crashing on the Mac machine, could you check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Adobe Reader : For Macintosh

Also, let us know if Reader freezes when opening a specific file or with other pdf files as well?

Dot version of Reader running on the machine? Identify the product and its version for Acrobat and Reader DC

Also, Is there any error message you are getting when Reader freezes?

Let us know if you need any help.

Shivam

[mike99130326]

Hello Shivam,

There is no update available, I have the latest version.

Ther is no particular file it crashes. Various doucments I'll be working on and the color pinwheel will appear and start spinning, no error messages.

Adobe Acrobat Reader DC

continuous releases Version 2019.008.20071

Architecture: x86_64

Build: 19.8.20071.303822

AGM: 4.30.80

CoolType: 5.14.5

JP2K: 1.2.2.41572

[Adorobat]

Thanks for the info. Could you try installing the patch 2019.008.20074 from this link: Adobe - Adobe Reader : For Macintosh

Reboot the machine once the update is installed and check.

-Shivam

[paulc22271060]

I am having this same issue. It basically renders Acrobat DC Pro unless on my Mac. The patch would not install because it would not let me select Acrobat Reader during the installation process.