Adobe Acrobat Reader DC - hang with Save/Edit features.

Forum|Forum|4 years ago
November 10, 2021
2 replies
2385 views

I installed the latest Adobe Acrobat Reader DC with version 2021.007.20099 and noticed that it always get hang when using the Save-As button (with blank box) and the rest of buttons features such as "Edit PDF", it pop-up box was blank. Try several solutions found from this Community Forum (which related to the Save - Blank box issue) such as disable the "General - Show Online Storage When Saving File", this only solved the Save blank screen, but the rest of problem with Tools - Fill & Sign, the Signature button click but entire screen turn black and hang there.

I tried restart the PC, it back to normal for first time and once closed the software, and re-open it, the problem continue again. I even try to "Repair the software" also similar result as earlier method. I tried closing the RdrCEF.exe through the Task Manager screen and restart the Adobe Acrobat Reader DC, sometimes it work but most of time it doesn't. I suspected this latest version really not stable and got bugs need to be fixed.

Do anyone know what's going on with this version and how to get it fix, or really have to wait until the next update version?

This topic has been closed for replies.

JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

D

defaultri293tekt79qAuthor

Participating Frequently

How to move it? Please advice

Harsh Vardhan Pareek

Participating Frequently

Hi,

As per the issue description that the application hangs with other tools like Fill & Sign while signing, right? Here is a discussion thread on a similar issue:

https://community.adobe.com/t5/acrobat/screen-goes-black-when-adding-signature/td-p/10979100

Let us know if you face any issues following the troubleshooting provided there.

Thanks,

Harsh

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defaultri293tekt79qAuthor

Participating Frequently

Hi Harsh,

Thanks for your reply and here are the results after trying out the methods shared.

Conducted a trial test with using another separate laptop with Windows 10, and installed the similar version of 2021.007.20099 (64-bit) and result shown similar problem existed as well. Conclusion, different OS (Windows 7 & 10) experiencing same issue.
I uninstalled and reinstalled the software with laptop using Win7 (OS) which was reported earlier. ---> No improvement.
Closed all RdrCEF.exe appeared in Task Manager, and restart the software. ---> No Improvement
Turn off "Use Modern Interface" from the Preference tab, closed and restart the software ---> No Improvement
Turn off "Enable Enhanced Security" in Preferences > Security (Enhanced) as indicated ----> No Improvement
Try "Repair Installation" and follow by closing all the RdrCEF.exe via Task Manager, restart the software. ---> WORK for 5 minutes only and then back to "Hang mode" on all boxes appear again. (refer to below sceenshot with time stamp as reference).

All boxes will turn to blank and nothing can be opearte with it. This issue began with the recently version as never encountered such problem in the past prior to this latest update.

I can't keep on doing the "repair installation" every time when I want to use it and this step is not fixing the issue permanantly. I hope Adobe team can look into this issue and address it on next update as it's affecting other users around the world if unsolved.