Participant

Question

Adobe Acrobat Reader DC has stopped working

Forum|Forum|9 years ago
January 16, 2017
4 replies
3402 views

This started on Thursday, January 12, 2017 - I use Windows 10. I tried all the recommended fixes, both here and on YouTube, but none worked. This includes uninstalling and reinstalling, security options, the repair feature, updates, rebooting the PC (many times). No matter what I do, I still have the same issue. When I open a PDF file, I can view it for about 5 seconds, then the error message (title of this discussion), comes up and that only option I have is to close the Reader. 80% of all I do is with PDF files. I need help quickly!

This topic has been closed for replies.

YourHelper

Participating Frequently

Try running AcroRd32.exe as administrator and see if it works.

Edit - Also try using compatibility mode. Check if you have the correct version of Adobe Reader and if you downloaded it from the original website.

AshuMittal9644438

Adobe Employee

Hi,

We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

V

vw537

Participant

Hi Ashu:

Problem still exists even after installing fix.

Vee

AshuMittal9644438

Adobe Employee

Hi vw537

Can you share what exactly is the issue that you are seeing, is it the same as original post in this thread? Please provide steps to reproduce the issue and the version info (from Help > About Acrobat Reader DC).

Thanks,

-ashu

dave1342

Participant

I have this same issue, although for me Reader quits spontaneously. There is no pattern. Sometimes I can use the program for days without issue. Other days it quits unexpectedly multiple times. This happens with different documents. And every time I restart Reader it asks if I want to recover the files that were open, and I always say yes, and it always gives me an error saying that the documents cannot be recovered. Every time, without fail (irony/pun intended).

This is extremely frustrating. A program from Adobe shouldn't just quit randomly for no good reason. I'm running Windows 10 Home, 64 bit, Core i5 (5th generation), 12GB RAM, ThinkPad T450s. Everything is updated. Have restarted, re-installed, reset preferences, etc. The documents work fine (actually much smoother) on other PDF readers.

AkanchhaS8194121

Legend

Hi Coy4one,

Thanks for sharing the detailed information.

As you have mentioned, it happens when you open a pdf document.

Then you may please try resetting the preferences of Acrobat Reader DC and see if that helps.

Quit Acrobat Reader.
(Windows 7 or higher) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

(XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]

Move the Preferences folder to another location (for example, C:\Temp).
Restart Acrobat Reader.

Regards,

Akanchha

C

coy4oneAuthor

Participant

Unforunately, I was instructed by my management to uninstall Adobe Acrobat Reader DC from my computer and use Microsoft Edge. We are three days behind in our work because we could not find a resolve to this issue, so until we get caught up, we won't be using Adobe Reader.

AkanchhaS8194121

Legend

Thanks for sharing the update.

Sorry to hear the inconvenience caused to you.

Whenever you get time, try the troubleshooting steps mentioned above and do let us know if that doesn't help.

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