Adobe Acrobat Reader DC has stopped working

[peterc68281388]

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

[SCENTRALS19287391]

hi guys, i still having problems runing SAP and Acrobat Reader DC. If I uncheck the enhaced security Adobe works fine and don't stop, but when i want to close the window is very very slow, time to close the window more than 15seconds!

I need a solution because i have a lot of computers in my business and i can't uninstall dc and install XI in all.

Please give a solution ASAP, this situation is desesperating!!

Thanks!

PD: Sorry if my english not correct, it's not my language.

[rainbowtoo]

Hi!

The same issue.

All workarounds don't work for the case with PDF preview in SAP. When closing the PDF form it lasts for 10-20 seconds.

Version DC 15.23.20053.

Windows 10 x64.

Best Regards!

[vdobhal]

Hi,

Could you provide us with the procmon logs for the delay issue. You can download the monitor from the MS link: https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx

Make sure that the current user account has administrator privileges.

1. Close all unused applications.
2. Run Procmon.exe. Logging will start automatically.
3. Minimize Process Monitor and reproduce the issue.
4. Maximize Process Monitor and uncheck the option File -> Capture Events. Event logging will stop.
5. Select the menu item File -> Save.
6. Select All Events in the Events to save section. Specify the path for the logs to be saved, then click OK.
7. Make sure to copy the logfile.PML into a ZIP file.

You can mail the zip file to vdobhal@adobe.com

Thanks,

Vinod

[rainbowtoo]

Hi, Vinod!

Sent you the log file of my issue.

Best Regards,

Dmitriy

[michaelk58]

Hi Vinod,

just mailed you the log file created while reproducing the issue.

Best Regards,

MIchael

[michaelk58]

Hi,

are there any news about the delay issue? It is still unsolved!

I already submitted a progmon log.

Do you need more details?

Best regards

Michael

[fernandou78899412]

Hi,

In my case, I have not problems, after install last patch and restart my windows, aparently the problem has been solved.

Regards

Fernando

[AshuMittal]

That's great to hear Fernando!

-ashu

[Guest]

Hello Ashu,

Within our company we still have big issues.

We're using SAP GUI 7.40 with the latest SP (11) Our Adobe reader version is: 2015.023.20056. And our OS is Windows 10 and Windows Server 2012R2

At best we can view 1 pdf document before the application crashes.

Unfortunately I cannot send you a crash dump today, but I will send you one tomorrow. Can I email this to you?

Regards,

Paul

[AshuMittal]

Hello Paul,

Yes, please do send the crash dump over email - asmittal@adobe.com and we will be investigating it on priority.

Thanks,

-ashu

[Guest]

The problem is not solved if you are using the latest update for DC version 2015.023.20056 and e.g. are jumping from PDF-document to next PDF-document via e.g. Internet Expoler 11, Google Chrome and FireFox.

DC Version 2015.020.20039 works nice (without any problems) with Internet Explorer 11, FireFox and Google Chrome.

Is that the super poor work-around to the problem that was caused by the latest update for DC version 2015.023.20056?

[luchris1381012]

Hi all,

For my case

Windows 10 (10.0.14393)
Reader DC (2015.023.20053)

Compatibility mode is not checked. Registry originally has tBuiltInPermList.

Issue when opening PDF file from Outlook 2016. If Reader DC is already open, don't seem to encounter no error.

Any sugguestion?

Thanks

[naqushab]

Hi luchris1381012​,

Sorry for the inconvenience caused to you by the issue you're having. We have released an update patch that will positively fix the problem you're having.

To update your Reader DC please go to: Help -> Check for Updates

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Do let us know if the update fixes your problems.

Best Regards!

[fernandou78899412]

Hi Everybody and Adobe staff

This last patch still not solve the problem,, the workaround cause Security Polices complaints in my company.

As soon you got something,let us know.

Thanks and best regards

Fernando

[RakeshJhaAdobe]

Hi,

Please collect the crash dump when crash occurs. Please let us know the following details to debug the issue:

1) Adobe Acrobat Reader version.

          Help Menu -> About Adobe Acrobat Reader DC.

2) Crash Dump:

                  Steps for getting Crash Dump:

•           Open Task Manager > Processes > You will see two "Adobe Acrobat Reader DC.." processes.
•           Right click 'Adobe Acrobat Reader DC..' process and click 'Create Dump File' from context menu. Dump file will be created.

3) OS and version details .

You can the zip the dump file , upload it via 'Send and Track' and share me the link to download the crash dump. Thanks.

[De_Witte_Vlag]

Update 2015.023.20056, released on january 19th, 2017, resolved the issue (when clicking print icon/open printing menu, adobe crashed) below.

Thank you Adobe support devs!

---

Hiya,

I'm having a similar problem.

Using:

Adobe Reader DC 2015.020.20039

On Windows 10 fully updated

See screencap for error message after choosing print option (either through Ctrl+P, menu or icon)

Downloaded adobe cleaner tool, let it uninstall reader DC. Shut computer off. Reinstalled from fresh download from adobe website.

No joy.

Rightclicked programme properties, to verify if it was running in compatibility mode. No it wasn't. Ran it in compatibility mode. Reverted to normal.

No joy.

Checked the existence of the key in the registry. It's there.

No joy.

Changed the default printer to microsoft xps printer.

No joy.

Disabled enhanced security in settings.

No joy.

Current workaround:

Filling in details (as above) then saving, then using windows 10 built in pdf reader (Reader), to do print jobs.

Would like some help to get this issue fixed.

Or installation file of previous version of acrobat reader, so we can work and ignore this updated version that has this issue.

If needed, can provide dll libraries and/or other diagnostic documentation for your support-crew.

Hoping to hear from you soon,

Kind regards,

RSJ

De Witte Vlag

[thomas_wb40832173]

You would think by now that a company of your size with your resources would be able to resolve this issue by now. This is ludicrous.

[VatanTurkHack]

Merhabalar Arkadaşlar;

Şirket genelinde SAP yazılımı kullanıyoruz. Bir dosyayı PDF olarak kayıt etmek istendiğinde Adobe Acrobat Reader çalışmayı durdurdu hatası aldım hep. Bu hatayı alırken Abobe Reader 2015.023 sürümü kuruluydu. Bu sürümü kaldırıp sitesinde mevcut olan 2015.020 sürümünü indirdim ve kurdum test ettim sorun gitti.  Google Adobe Reader arattırdım ilk çıkan linkte mevcut olan sürüm 2015.020. Tüm sürümler için Adobe Acrobat Reader DC'ı yükleyin   kontrol edebilirsiniz.

[galens62015613]

Apparently Adobe has not yet fixed this problem. My Reader was working fine. Then I started getting the "Adobe has stopped working" message and it would shut down. I would restart and it would work fine again - for a while. Over time the "stopped working" occurred with more frequency. The troubleshooting and repair functions did not solve the problem so this morning I uninstalled and re-installed Reader. Now it doesn't work at all. Reader opens but if I try to open a file I get the "stopped working" message. The first posting for this problem was posted over a week ago. Why can't this be fixed? I cannot do any work until I get a functioning Reader.

[Guest]

Try opening the Adobe icon, go to properties, then the compatibility tab and uncheck the box for compatibility mode.  It should work. I am running on windows 10, and the compatibility mode was set for windows 7.

[galens62015613]

Carolm - thanks so much for that tip. I had not checked that. I am running W10 and it was set to run W7. With that change it appears to be working - as it opens and I have loaded a working file. Hurrah! Keeping my fingers crossed.

[taxsolversuk20082521]

tried and tried ...wasted a day

deleted AD and installed alternate ..FoxIT

[rpicken45]

I am having same problem.  Windows 7.  Any suggestions?  Thanks.  Robert. 

[drghtop]

I had same problem with Windows 7 for the last two days.

It may have something to do with the latest Adobe Acrobat Reader DC trying to spy (I have seen some posts on this).

A systems restore to 13th January made it work two days ago but when the update kicked in again, I was stuck again.

I need a PDF reader and so have installed Adobe Acrobat Reader XI which works on Windows 7 and hope that Adobe will sort out the problem so that I can go back to the DC reader.

[Guest]

I am in New Zealand.

Have the same situation for 1-2 weeks now on Windows 10.

Also have uninstalled and reinstalled with no change in result.

Used to work very well and much better than former Acrobat Reader.

Went to Foxit - but this is tied up with Microsoft now and does work so well.

Driven to "save as" PDF's received, then open with Windows E.

Can get there to print but cumbersome and print controls not good.

Anyone gone to Microsoft about this?  Strikes me a spat is on between Adobe and Microsoft currently.

Windows never fixes the present problem situation.

Going to try Microsoft for a solution - that is if you ever get near to someone who knows what they are doing and does it!

Brian

Good news - went to apangasa on Page 2, 13 January 2017 and followed advice to "uncheck" compatibility for Window 7.

Reader now works and printing controls back to excellent system within Adobe Acrobat Reader DC.

Thanks to advice from Forum contributors.

Brian