Adobe Acrobat Reader DC | icon displaying as blank page on Windows 10

Report · May 05, 2022

Environment:

- Domain joined Wiindows 10 computers

- Group Policy enforced/deployed Adobe Acrobat Reader DC
- Adobe Acrobat XI Pro simultaneously present on some machines, but on machines where it isn't, Adobe Acrobat DC takes it's place (Adobe Creative Cloud).

Issue persistent on either configuration. To my knowledge, the issue is new, and previously worked as expected with the Deployment via GPO.

Issue: Icon is represented as blank page icon (white rectangle, folded corner). This issues is OS-wide (Desktop, Outlook, File Explorer). Switching the "opens with" setting via Right-click>Properties>General>Change to MS Edge, or either of the aforementioned Adobe programs fixes the issue, as the icons are updated to reflect the assigned program. For obvious reasons, that is not the desired solution.

I'm currently standing up a VM to test if the deletion of XI Pro will resolve the issue, but would be more interested in resolving it in another way.

Report · May 05, 2022

Edit: This is about the Thumbnail icon for .pdf files, not the Application icon. (Can't edit title)

Troubleshooting so far:

Removing XI Pro from the VM did not solve the issue.

I'm noticing the lack of an .ico file in C:\Program Files (x86)\Adobe\Acrobat Reader DC\ file directory. I am unsure if that's by design. Does anyone know where the icon is pulled from?