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gringoal
Participant
September 22, 2019
Question

Adobe Acrobat Reader DC installation fails Windows 10

  • September 22, 2019
  • 1 reply
  • 611 views

My problems started a few weeks ago when I began to get the error "Acrobat failed to load a .dll" on openung a PDF. My system offered to use MS Edge as the default PDF viewer which I accepteed but I would prefer to have Acrobat Reader. When my first update attempt failed I went to uninstall Reader from Programs and Features but it was not in the list but it was still in the Adobe folder in C:\Program Files (x86) I then used the Adobe removal cleaner to remove it. But Reader DC will still not install either from direct download or with either Chrome, Firefox or MS Edge. The download/installation bar gets to around 60% and fails every time . I use Windows Security anti virus and Malwarebytes.

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 22, 2019

    Hi,

    I have moved your question from Get Started to Acrobat Reader where the concerned experts will see it.

     

    Ensure your computer user profile has full administrative level permissions.  Or try creating a new user account. 

     

    To rule out a conflict with other programs, try booting up in Safe Mode and see if you can install.

     

    Nancy O'Shea— Product User & Community Expert
    G
    gringoalAuthor
    Participant
    September 23, 2019
    Thanks, In Safe Mode using the Acrobat installer I get the same fail as before. If I use a direct download I get the message "windows Installer is not available in Safe Mode. If I go back to normal mode and try to install the same direct download I get Error 1305 which is related to the file AcroRead.msi
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