Adobe Acrobat Reader DC: Newer version already installed

New Here ,
Nov 10, 2018 Nov 10, 2018

Copy link to clipboard

Copied

Hello community

I have just reinstalled Windows 7 and I'm trying to install programs too, but the Acrobat Reader is impossible to install... It almost finishes the installation, creates a desktop icon and when installation reaches 99% it aborts with the message:

"Adobe Acrobat Reader DC: Newer version already installed" (and eliminates the desktop icon)

There is ANY previous Acrobat Reader installed... I reinstalled again a new fresh and clean Windows and tried to install first Acrobat Reader, but still I get NEWER VERSION ALREADY INSTALLED.

I've download and executed the ACROBAT CLEANER (just in case) but it says that there is any version installed.

I've download again Adobe Acrobat Reader from "OTHER VERSIONS" area and choosed manually Windows7/English and choosed the unique available version

"Reader DC 2019 .008.20171 English for Windows"

but it still aborts at 99% with the same message "Adobe Acrobat Reader DC: Newer version already installed"

What can be the problem? Does anybody have the same problem today 2018-NOV-10 with the current download available? I had Acrobat Reader installed yesterday but reinstalled windows from zero (cleaned up the disk) and after installation tried to get again Acrobat Reader and does not work anymore (fresh download from adobe.com, not a backup copy).

Thanks for any help

ALREADY.jpg

TOPICS
General troubleshooting

Views

10.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 02, 2019 Jan 02, 2019

Hey KanitoBonito, 

We apologize for the delay in response to your query.

If you are still experiencing the same problem, then we request you to please refer to the official help document here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows  and follow the troubleshooting steps suggested.

Let us know if it still doesn't work. Or if you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

Likes

Translate

Translate
Adobe Community Professional ,
Nov 10, 2018 Nov 10, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 02, 2019 Jan 02, 2019

Copy link to clipboard

Copied

Hey KanitoBonito, 

We apologize for the delay in response to your query.

If you are still experiencing the same problem, then we request you to please refer to the official help document here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows  and follow the troubleshooting steps suggested.

Let us know if it still doesn't work. Or if you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2019 Dec 12, 2019

Copy link to clipboard

Copied

Since there are obviously a lot of people having this difficulty, and we aren't having the problem with other software, maybe Adobe should just fix their own program. Kind of sad when a big software company expects end users to jump through hoops to use their product, it's not a good way to increase customer base. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2022 Apr 02, 2022

Copy link to clipboard

Copied

LATEST

I'm having this same issue on a brand new Lenovo ideapad i5 laptop running windows 11 that I picked up from Costco. I've tried Firefox and Edge... neither work. I get the same error about "a newer version of Acrobat is already installed." That's not possible on a brand new machine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines