adobe acrobat reader dc no print dialog

Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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I have a Dell laptop that I recently updated from Windows 10 to Windows 11.  The reader version that I have installed is Adobe Acrobat Reader DC Continuous Version 2021.011.20039 | 64 bit.  If I have a pdf document open and I try to print using either control-p or select the print file icon I do not get any print dialog box and the document closes.  I have removed and reinstalled several times with no change.  I would really like to know if this is something unique to my machine or if others have had a similar problem and found a fix.  My workaround is to use a program such as PDF Pro but why should I have to buy something as a workaround when printing from Adobe used to work.  

 

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Hi @MrB1llz 

 

Please try few steps to troubleshoot the issue:

1. Try with some other PDF too, is it doing the same?

2. Try repair installation. 

3. Try to create a new PDF with create PDF tool and check if print option works.

 

Thanks,

Harsh

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Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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Harsh,

 

All of my PDF files react the same in that selecting the print icon or using controp-p result in the document closing.  No print dialog opens.  I have tried the repair function and also removed and reinstalled a few times with no change.  Lastly, if I try and use the create PDF tool I am sent to a screen to purchase a subscription.  I googled a bit and found this link where it appears that I am not alone with this problem.  How does one get Adobe to look into this?  Thanks.

 

PDF printing issues with Adobe Reader under Windows (Jan. 2022) | Born's Tech and Windows World (bor...

 

 

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Community Beginner ,
Mar 05, 2022 Mar 05, 2022

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Please see my previous reply.  You are an employee so don't you have a way to escalate?  This is so annoying to not be able to print from acrobat.

Thanks,

Blll Emmel

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