Skip to main content
Participant
December 29, 2016
Question

Adobe Acrobat Reader DC not responding.

  • December 29, 2016
  • 1 reply
  • 1685 views

Adobe Acrobat Reader DC not responding. How do I correct this problem?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    Legend
    December 29, 2016

    Hi Aland82523103,

    When exactly you are getting the message "Adobe Acrobat Reader DC not responding" ?

    Is it during launch of the application or when you try to open any pdf or search in the pdf file?

    Also, what is the operating system that you have?

    Check for the update if any available under Help>Check for update (update the application)

    If it still doesn't work then you need to reset the preferences of Adobe Reader DC.

    For Windows-

    • Quit Reader.
    • In Windows Explorer, go to the Preferences folder:  

        (Windows 7 or higher) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

         Or %Appdata%>Roaming>Adobe>Acrobat>[version]

    • Move the Preferences folder to another location (for example, C:\Temp).
    • Restart Reader.

    For Mac-

    • Quit Reader.
    • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

    Acrobat WebCapture Cookies

    com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist

    • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
    • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
    • Restart Reader.

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    Participant
    December 30, 2016

    Hi Akancchia,

    Thanks for your response.

    This happens when I try to open any pdf or search in the pdf file. It just

    freezes and that's when I get the message.

    My operating system is Windows 7.

    I will try your suggestions and let you know.

    Regards,

    Alan

    AkanchhaS8194121
    Legend
    December 30, 2016

    Sure, let us know if you need any further assistance.