Adobe Acrobat Reader DC on Mac is frozen and not letting me Quit

[megann1976791]

Adobe Acrobat Reader DC on my mac is completely frozen. It won't let me use any of the toolbar options.

IT WONT EVEN LET ME SHUT DOWN OR RESTART MY COMPUTER!!!

[AnandSri · Accepted solution]

Hello Megann,

We're sorry for the trouble you are having with Adobe Reader. Please try rebooting the machine manually, launch Adobe Reader application and check for any pending updates from help>check for updates.

Reboot the machine again after updating Adobe Reader and check.

You may also refer and try the suggestions from the following help article Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Are you experiencing this freeze issue while launching the Adobe Reader application or while viewing or using any tools?

What is the current version of Adobe Reader installed? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

What is the version of Mac os installed?

If you still experience the freeze issue after updating Adobe Reader, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[129384426]

Hi Megann,

Have you fixed this Adobe Acrobat Reader frozen issue with suggestions by Anand? If not, you can try these common but extra tips which may help.

1. Try setting up another admin user account on your Mac to see if the same problem continues.

2. If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test.

3. Try uninstalling Adobe Acrobat Reader and reinstall the latest version. 

Wish this may help you out.

[Leanne262746221ylc]

The same thing happened to me!  Adobe should not and does need to control my computer!   So fascistic and scary.  FU Adobe.  I'm going elsewhere.  Override shut down becuase I didn't create an account?!  DISGUSTING.

[helloo000]

I am having the same problem with "before subscription" adobe reader documents locking up my Mac Book Pro. The suggested fixes are too complex for a program that has been around as long as this one. After reading other reviews I am very hesitant to subscribe only to  continue to have problems and pay for the aggravation.