Adobe Acrobat Reader DC quit unexpectedly- Mac Catalina OS 10.15.7

New Here ,
Jun 08, 2022 Jun 08, 2022

Copy link to clipboard

Copied

Adobe Acrobat Reader DC is not opening. I get an error message that it has "quit unexpectedly". I have rebooted my MacBook with no change. I have not tried removing and reinstalling. Any suggestions? I get a lot of PDF documents so this is a "must have" application. The problem details and system configuration follow:

Process:               AdobeReader [1778]
Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader
Identifier:            com.adobe.Reader
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           AdobeReader [1778]
User ID:               501
 
Date/Time:             2022-06-08 15:24:25.530 -0400
OS Version:            Mac OS X 10.15.7 (19H1922)
Report Version:        12
Anonymous UUID:        704228E5-1E6A-EAFB-35A5-0EB8285C90A9
 
Sleep/Wake UUID:       887BC2E8-B90E-4313-87A8-1B92BBF87C0D
 
Time Awake Since Boot: 5500 seconds
Time Since Wake:       850 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0
 
Exception Type:        EXC_CRASH (Code Signature Invalid)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    Namespace CODESIGNING, Code 0x1
 
kernel messages:
 
VM Regions Near 0 (cr2):
--> 
    __TEXT                 000000010fc56000-000000010fc5a000 [   16K] r-x/r-x SM=COW  
 
Thread 0 Crashed:
0   @<l                           0x0000000116e11000 _dyld_start + 0
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffedffa9c28
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x0000000116e11000  rfl: 0x0000000000000200  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     0
 
 
Binary Images:
       0x10fc56000 -        0x10fc59fff +@<l (0) <EC4CD3AF-461D-3348-B274-5703ECDF0B47> @<l
       0x116e10000 -        0x116ea2267 +@<l (750.7) <B590797E-3F5A-3174-B7C6-1F8542668C81> @<l
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 2696
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=844K resident=0K(0%) swapped_out_or_unallocated=844K(100%)
Writable regions: Total=8404K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8404K(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
STACK GUARD                       56.0M        1 
Stack                             8192K        1 
__DATA                             232K        3 
__DATA_CONST                        20K        1 
__LINKEDIT                         240K        2 
__TEXT                             604K        2 
shared memory                        8K        2 
===========                     =======  ======= 
TOTAL                             65.1M       12 
 
Model: MacBookPro9,2, BootROM 429.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44
Graphics: kHW_IntelHD4000Item, Intel HD Graphics 4000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464E00
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464E00
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.190.33 AirPortDriverBrcm4360-1601.1)
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: HL-DT-ST DVDRW  GS41N
Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Wireless Mouse
USB Device: Apple Keyboard
USB Device: USB 3.0 Bus
USB Device: Logitech USB Headset
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

 

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jun 10, 2022 Jun 10, 2022

Thanks, Amal. I went ahead yesterday and uninstalled and then reinstalled Adobe Reader Pro DC and it's working fine now.

Likes

Translate

Translate
Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works for you.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

LATEST

Thanks, Amal. I went ahead yesterday and uninstalled and then reinstalled Adobe Reader Pro DC and it's working fine now.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines