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ITcomandoJOE
Participant
September 30, 2021
Question

Adobe Acrobat Reader DC Sending Blank Pages to Printer

  • September 30, 2021
  • 1 reply
  • 5905 views

We have Adobe Reader DC - v21.007.2009x installed on all our Windows 2016 Citrix servers. Since the latest Reader release, we have experienced blank pages being sent to printers. The .pdf documents open and display correctly within the Adobe Reader window. However, after selecting File>Print and choosing the desired printer, the rendering of the print preview is a blank page and this is how it prints as well. This occurs regardless of the type of printer and user. Reverting to that last used version of Adobe Reader DC corrects the issue, but only temporarily, as the auto update feature automatically installs the latest version of the program.

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1 reply

Ria Tagra
Ria Tagra
Inspiring
December 1, 2021

Hi @ITcomandoJOE . 

 

We are sorry for the inconvinience caused. To give a closure look into this issue, please help us with few more details:

1. Exact built/version (32 or 64 bit) of your Adobe Reader?

2. Are you facing issue in printing all the files/pictures or just one file/picture?

 

Please try  printing the PDF as Image and see if this brings any difference Print PDF as image | Adobe Acrobat, Reader

Reset the Adobe Reader's preferences once and reboot the machine, to reset the Preferences, refer to the steps from the article How to reset Acrobat Preference settings to default.

Navigate to Edit>Preferences>Security(Enhanced)>Disable Enable protected mode at startup>Click OK. Close Adobe Reader and try printing the PDF again.

Make sure that you have the latest version of Printer driver/firmware installed.

 

You may also refer to Adobe article Troubleshoot PDF printing in Acrobat and Reader

 

If the issue still persists, please create a test user profile with full admin rights and try printing.

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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