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Adobe Acrobat Reader DC trava ao clicar em Assinar

New Here ,
Dec 29, 2022 Dec 29, 2022

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Olá,

Estou tentando assinar um arquivo pdf com a assinatura digital, porém ao clicar em "Assinar" o sistema trava, ou seja, ele para não abre a caixa para salvar o arquivo.

Na imagem abaixo me refiro a opção que clico e nada aconteceScreenshot_1.png

A tela que deveria abrir seria a seguinte: Screenshot_2.png

OBS: Desisntalei e instalei o Adobe, também já reisntalei o certificado mas não obtive sucesso.

TOPICS
General troubleshooting , Security digital signatures and esignatures

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Adobe Employee ,
Dec 30, 2022 Dec 30, 2022

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Hi eduarda276509130dnl,

 

Thank you for reaching out.

 

Could you please confirm if this happens with all the PDFs you try to add signatures to?

Did you try creating another digital signature and check if that also crashes the application?

Share the Acrobat and OS versions on the machine.

It would be helpful if you could share the screen recording of the issue.

 

Thanks,

Meenakshi

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Sim está acontecendo em todos os PDFs que tento assinar com o certificado sefanet, já entrei em contato com eles e todos os certificados estão válidos.

Já tentei criar outra assinatura digital porém não funciona trava quando seleciono assinar, estava utilizando Windows 10 e não estava funcionando, formatei para o Windows 11, estou utilizando a ultima versão do adobe 

eduarda276509130dnl_0-1672421659015.png

 

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Teria algum contato que posso te enviar o vídeo do erro e tenha um retorno mais rapido 

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New Here ,
Apr 27, 2023 Apr 27, 2023

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estou com o mesmo erro, poderia me orientar em como corrigilo?

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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LATEST

[MOVED TO THE ACROBAT READER DISCUSSIONS]

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