adobe acrobat reader DC unable be use

[anthelly]

Previously before I update, I still able to use it. However few days ago when I try to use it and been advised for an update.

So i went for an update, after that never able to open the PDF anymore, as it hit the error message:api-ms-win-crt-conio-l1-1-0.dll .

I've tried so many times to uninstall the programme and reinstall again. Unfortutenately it still have the same error.

I really have no idea what should I do to resolve the matter. I downloaded for win 7 Chinese version. Even for english version still having the same issue.

I need the Adobe so badly.

The below error such like this.

Please help me. TQ for whoever try to help me.

[AkanchhaS]

Hey there,

Sorry to see the trouble caused. I believe you are still experiencing the same issue with the latest update as well? Would you mind sharing the Adobe Reader DC's exact version you are running after installing the update? Open Reader DC>Help>About Reader DC.

The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.

Here is a help article with the detailed information about the same: https://helpx.adobe.com/in/download-install/kb/error_on_launch.html

Additional Info: Acrobat and Reader official update (20.009.20063) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates>reboot Acrobat.

Let us know if it still doesn't work.

Thanks,

Akanchha

[anthelly]

Hi, my error is api-ms-win-crt-conio-l1-1-0.dll .

Not dll api-ms-win-crt-runtime-l1-1-0.dll.

I unable to install the c runtime that you mentioned.

Please help me to check further.

I cant even open the adobe and cant check the version. But I've installed the latest version from the website.

[atir.husain]

Hi, 

Could you please get the Reader version from control pannel --> Add or remove programs.

Also please can you please share version of the OS as well.

[anthelly]

I've reinstall the adobe however still the same error. Please refer to screen shot.

[anthelly]

Hi, May I know how is it now?