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S
SSpitters
Participant
December 27, 2017
Question

Adobe Acrobat Reader DC v.18.009.20050 Crashes when opening a 3D PDF

  • December 27, 2017
  • 1 reply
  • 1490 views

I have installed Adobe Acrobat Reader DC onto three PC's.  When I try and open the 3D PDF Adobe crashes.

I have trusted the document when Adobe has required it to view the 3D content however it displays a blank page. When I restart Adobe it crashes.

I can open normal PDFs but not this 3D one.

Any help is appreciated.

Cheers,

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 28, 2017

    Hi SSpitters,

    As you have shared that Adobe Acrobat DC is installed on three computer, so do you experience the application crash problem on all the computers using 3D document?

    You may check the troubleshooting steps suggested in the related discussion- Acrobat crashes opening large PDF 3D files

    Also see, Enable 3D content in PDF, Adobe Acrobat and Reader

    If it is a specific document that's causing problem, then you may share the file with us via email.

    "You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

    Regards,

    Akanchha

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