Adobe Acrobat Reader DC v.18.009.20050 Crashes when opening a 3D PDF

Report · Dec 27, 2017

I have installed Adobe Acrobat Reader DC onto three PC's. When I try and open the 3D PDF Adobe crashes.

I have trusted the document when Adobe has required it to view the 3D content however it displays a blank page. When I restart Adobe it crashes.

I can open normal PDFs but not this 3D one.

Any help is appreciated.

Cheers,

Report · Dec 28, 2017

Hi SSpitters,

As you have shared that Adobe Acrobat DC is installed on three computer, so do you experience the application crash problem on all the computers using 3D document?

You may check the troubleshooting steps suggested in the related discussion- Acrobat crashes opening large PDF 3D files

Also see, Enable 3D content in PDF, Adobe Acrobat and Reader

If it is a specific document that's causing problem, then you may share the file with us via email.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha