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Question

Adobe Acrobat Reader DC version 2015 Does Not Export PDF

Forum|Forum|9 years ago
February 6, 2017
3 replies
4460 views

Adobe Acrobat Reader DC version 2015 which I bought in order to be able to merge Word and pdf files as well as to convert pdf files to Word files has been working fine until today when I wanted to convert a pdf file into a Word one. Instead of seeing the usual screen, which is shown on the tutorial site, I am seeing a differently formatted window. This won't be a problem if when I click the button Export to Word, I am asked to 1. Sign in with my Adobe ID (in a floating window which appears automatically) and to purchase a subscription (from this website: Pricing | Adobe Export PDF & Adobe Acrobat Pro DC.

Please let me know how to fix this.

This topic has been closed for replies.

V

VDonovan

Participant

OK, I have paid for Adobe Export PDF. I have used the export facility before.. I have updated my version of Acrobat Read DC.

The box for "Export PDF" shows up on the right hand side, but when I click on it all that happens is that the arrow next to it goes from pointing downward to pointing upwards - it give me no options to actually do anything. I'm using Windows 7 on a PC.

What can I do?

Poorvi Singhal

Community Manager

Hi,

We are very sorry for the inconvenience caused to you.

Please update your application from Help>Check for Updates and let us the version from Help>About Acrobat Reader DC

Also after quitting the app kindly check if there are any RdrCEF.exe processes left in the Task Manager.

Regards,

Poorvi

V

VDonovan

Participant

It say no updates available - "Installed: Adobe Acrobat Reader DC (17.009.20044)

There are no RdrCEF processes still running now I have come out.

Thanks

Barb Binder

Community Expert

OK, I'm on a Mac (plus I run Windows using VMWare Fusion) and a software trainer, so have more versions of Acrobat installed than normal person.

To get to Adobe Acrobat Professional DC via the Applications folder, I need to open the Adobe Acrobat DC folder, and then double click Adobe Acrobat.app.

If that works for you, you will want to save it in your dock. Right click the Acrobat icon in your dock, and choose Options > Keep in Dock.

~Barb at Rocky Mountain Training

Barb Binder

Community Expert

Adobe Reader DC is free, and meant for viewing but not editing or enhancing PDFs, beyond filling out forms and/or adding markup. Adobe Reader DC does not, by itself, allow you to convert a PDF to Word.

Here is a tutorial for Reader to Word conversion, but it requires a subscription to either the Adobe PDF Pack or Adobe Export PDF online service:

https://acrobatusers.com/tutorials/how-to-convert-pdf-files-to-word-or-excel-using-adobe-reader

You can also use Adobe Acrobat DC to convert a PDF to Word, but Acrobat requires a purchase:

Convert PDF to word doc, PDF to Word converter | Adobe Acrobat DC

when I click the button Export to Word, I am asked to 1. Sign in with my Adobe ID (in a floating window which appears automatically) and to purchase a subscription (from this website: Pricing | Adobe Export PDF & Adobe Acrobat Pro DC.

That would explain why you are being asked to purchase a subscription for one or the other.

Pricing | Adobe Export PDF & Adobe Acrobat Pro DC

~Barb at Rocky Mountain Training

0268972462Author

Participating Frequently

I find all Adobe names utterly confusing. I have paid for a version that allows me to use the tools, and I know for sure that I am not using the cloud version (I spent about a day sorting this out on the phone with Adobe customer service). Until today, I have been able to convert pdfs to Word documents AND to merge documents until today. I am not sure what changed on my computer that all of a sudden I am asked for a subscription and the usual setup disappeared. I am so lost now what to do next!

0268972462Author

Participating Frequently

I just checked---I did purchase Adobe Acrobat Pro DC Student and Teacher edition on Nov 1, 2015. When I do a search on my computer for this program, it does not come up. How is it possible that it disappeared since yesterday!?! Do I need to download it again?

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