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Adobe Acrobat Reader DC will not open

Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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I cannot open any existing PDF documents with Adobe Acrobat Reader DC. I can navigate to the location where the executable file is stored (C:\Program Files\Adobe\Acrobat DC\Acrobat), but when I attemt to launch it I get an error: Windows cannot find C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe. If I attempt to open a PDF document directly by double clicking the file, I get a similar error that it cannot find the document file. 

I have loaded the browser based version of Acrobat, but documents will not automatically open in that version and I find it difficult to use. I can open PDF files in Microsoft Edge, but my ability to fill in and sign files is not available via the browser plugin. 

I have tried multiple times to uninstall/reinstall the Reader app, but it will still not launch.

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View PDF , Windows

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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Is it only Acrobat that does not want to start?

 

Uninstall — run AcroCleaner AcroCleaner — Acrobat Desktop Tools and Utilities — Download the latest Reader (important!) — Install

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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Thanks for the feedback. I ran the uninstall followed by running AcroCleaner as stated in the instructions and then rebooted. I had a repeating error with my backup tool from Seagate which I solved by deleting the Seagate Toolkit software. I installed Acrobat Reader and attempted to launch it. I still get the same error - screenshot attached.  I think there may be a conflict with Adobe Acrobat Pro free trial. I am attempting to remove that - althought there is only Adobe Acrobat (64 bit) listed in my Programs and Features list for removal. I've cancelled the trial and unsubscribed from the PDF Pack. I am rerunning the uninstall and cleaner process and reinstall Reader once again. 

 

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Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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Still didn't work. For now I am going to open PDFs in Edge. Very Frustrating.

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