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susan25061284sqz5
Participant
June 29, 2022
Answered

Adobe [Acrobat Reader] is crashing a desktop MAC OS Monterrey

  • June 29, 2022
  • 4 replies
  • 1119 views

I am on a desktop iMac, it is 3 years old.  I keep the OS up to date as well as adobe.  For the last 2 years, my computer crashes at will.  I've turned off automatically opening adobe when I login, yet it still tries to open.  I've started using google chrome almost exclusively, as things seemed worse with Safari, but things are worse now than ever.  I've looked at my own sleep settings.  I do have a new printer, which works beautifully, and perhaps coincidentally the crashes are now several times a day rather than 1-2 times a week.  I did unmount and remount adobe once, things seemed better but this didn't last.  Any suggestions would be greatly appreciated.  thank you

 

[Topic edited by moderator for clarity.]

This topic has been closed for replies.
Correct answer susan25061284sqz5
@susan25061284sqz5 wrote:
thanks Jane, I've fixed it for now. Time to close this thread.

 

You're welcome, Susan, and I'm glad it's sorted for you. Can you tell us how you fixed it? The way to close a thread is for you to mark one or more answers "Correct". 

 

~ Jane

 


thanks I couldn't see how to close it. Unfortunately, no one provided a
correct answer. I simply reset some of my computer/wake settings and for
now, all is smooth. And adobe isn't opening unless I call for it. Once I
shut my computer off, which I do weekly, I expect adobe will try to open.
And yes, I have the free version of acrobat, and it is up to date.
*Susan*

4 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 1, 2022
@susan25061284sqz5 wrote:

I keep the OS up to date as well as adobe.  For the last 2 years, my computer crashes at will.  I've turned off automatically opening adobe when I login, yet it still tries to open. 

 

Adobe is a company, not an application. Which Adobe app do you have installed? For example: Adobe Premiere Pro, Adobe InDesign, Adobe Illustrator, et cetera.

 

In addition, it is not possible for an application to crash a computer. You might call Apple for support in why your Mac keeps crashing. It could be failing hardware, for instance.

 

Jane

 

S
susan25061284sqz5Author
Participant
July 1, 2022
thanks Jane, I've fixed it for now.
Time to close this thread.
*Susan*
SusanRosenberg
jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 1, 2022
@susan25061284sqz5 wrote:
thanks Jane, I've fixed it for now. Time to close this thread.

 

You're welcome, Susan, and I'm glad it's sorted for you. Can you tell us how you fixed it? The way to close a thread is for you to mark one or more answers "Correct". 

 

~ Jane

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 30, 2022

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

 

@susan25061284sqz5,
Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

For technical help,  CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
June 29, 2022

Troubleshooters will need to know the OS release you are using, the hardware specifications for your iMac, and the name and version number of the Adobe program being used. Once you provide that information, someone will move you to the appropriate forum.

 

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 29, 2022

This is  the Using the Community forum (which is the forum for issues using the forums).

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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