Adobe Acrobat Reader Keeps Asking to Login When We Don't Have Pro

[dayne_7562]

Hello,

I am fairly new to my new role in IT and my sales team uses remote desktop sessions to operate. Recently, one of the reps signed into thier personal Pro account for Acrobat, but didn't realize it would share that with the rest of the team. Now everyone is having issues opening PDFs because it will continue to prompt them to login when they don't have an account to use. We just want to use the free Reader. I have completely done a fresh install of Acrobat and checked to make sure Windows is not saving her credentials. I am at a loss here.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Meenakshi Negi]

Hi dayne_7562,

Thank you for reaching out.

Adobe now offers a 64-bit Unified Installer that combines Acrobat and Reader functionality. So if you install the Reader on the machine, it upgrades to Acrobat only when you sign in using the Adobe ID with a paid subscription. 

You may configure it to behave like Reader without requiring sign-in. Download the installer for Reader and add this registry key to enforce Reader mode:

Path:    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
Key:     bIsSCReducedModeEnforcedEx
Type:   DWORD
Value:  1

This forces Acrobat to run in Reader mode unless a user signs in with a paid account

Check if that helps.

Let us know if that helps.

Thanks,

Meenakshi

[dayne_7562]

Hi Meenakshi,

I added the reccomended registry key after a fresh install, gave it a restart and it worked for a bit. When I came in this morning, it was asking for a login again.

I am at a loss here. I might just make everyone use the adobe reader plugin for their web browser instead.

Thanks,

Dayne

[Meenakshi Negi]

Hi dayne_7562,

Thank you for the information.

Please try the suggestion marked as correct in the following community thread with a similar issue: https://adobe.ly/46EY3QX. See if that helps.

Let us know how it goes.

Thanks,

Meenakshi