Adobe acrobat reader not working after few seconds

Report · Dec 29, 2017

It stops working after highlighting some things . It never happened before but it is happening now. It just hangs and doesn't work. please help

Report · Jan 09, 2018

Hello anishaa58948898

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above the Adobe Reader is freezing after few seconds, Is that correct?

Please check for any pending updates of Adobe Reader from Help>Check for updates. You may also repair the installation files of Adobe Reader from Help>Repair installation(only for Windows).

Reboot the machine after the installation of Updates and repair. You may also refer to Troubleshoot errors, freezes | Adobe Reader | Windows

If the issue persists, please share the following details:

Is it a Mac or Windows machine?
Dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
Is Reader is freezing while opening all the PDF files or with one specific PDF file?
Is it possible to share a screenshot of the error you get, to share the screenshot, refer to How to share a file using Adobe Document Cloud

Let us know how it goes.

Regards,

Anand Sri.