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Adobe Acrobat Reader Update Failed Error 130200

Forum|Forum|1 year ago
March 13, 2024
9 replies
23127 views

Currently I have Adobe Acrobat Reader Continuous Release Version 2023.008.20555, 64-bit.

Starting last February my updates failed with Error 130200. This is not only one computer, but all computers that I take care of.

Last February I downloaded the update and ran it manually. That worked.

Now I see that there is a new update available when I check for updates. When I click Download and Install I immediately get this message:

This is happening on both Windows 10 and Windows 11.

Windows

This topic has been closed for replies.

Correct answer Amal.

Hi there

Hope you are doing well and thanks for trying out the suggestion.

I have raised this issue with the engineering team and they have purged the file again, would you mind trying to update the application from the help menu > check for updates and see if its working as expected.

Let us know if you experience the issue again.

~Amal

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TorontoCat

Participating Frequently

Update today March 28, 2024, installed successfully. Thank you ABAMBO. Using Acro Cleaner between uninstall and reinstall must have been the answer.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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FuzzyJohnAuthor

Known Participant

Not really. Adobe actually fixed the problem. I was able to update from Help | Check for updates without uninstalling, cleaner and reinstalling.

Thank you LeoUpdaterX (with whom I worked outside this thread) to pass my findings to Adobe. Thank you to Amal too.

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TorontoCat

Participating Frequently

Thank you FuzzyJohn for interceding. I'm glad it's finally fixed.

Cheers....

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Ed36307975e1gx

Participant

I was receiving this same error on a Windows 10 system. When I went to check the updates page manually I noticed that I was two optional and one planned update behind. My system was runing 20533. I downloaded the next update in the sequence and it updated to 20555. Next I updated viah the adobe reader Help/Check for Updates and it updated successfully to 20615. In my case manually updating to the next patch in sequence solved my problem.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for trying out the suggestion.

I have raised this issue with the engineering team and they have purged the file again, would you mind trying to update the application from the help menu > check for updates and see if its working as expected.

Let us know if you experience the issue again.

~Amal

T

TorontoCat

Participating Frequently

Good afternoon

I'm very happy to see that Adobe is finally involved. I have rec'd failures to the 3 most recent updates, only curing the problem by uninstalling and reinstalling the Reader each time.

Hope you can get this error 130200 fixed.

Thank you...

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Dawn30601475cwgv

Participant

Getting the same error, on two different laptops, running Windows 11, as of 25Mar/24. Unable to launch certain documents. Checking for Updates, from within the Application also does not work. Get the same error, whether trying to run update from within the app, or directly trying to download, from the Adobe site. Currently Running Adobe Reader Version 2024.001.20604 64-bit

cgececi

Participant

Don't stress, Adobe is testing our patience.😁

Amal.

Community Manager

Hi there,

Please try to install the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Let us know how it goes.

~Amal

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FuzzyJohnAuthor

Known Participant

Hey Amal, in the case of error 130200, installing the patch manually works. After that the updater can check for updates normally as long as there are no other updates. If a new update is available, the updater will fail again with error 130200.

It looks to me like the issue revolves around the ArmManifest3.msi file being downloaded with a length of 0 bytes at the beginning of the update process from https://armmf.adobe.com/arm-manifests/win/ArmManifest3.msi. I tried to manually download this on different computers, including a Windows 7 virtual machine and my Samsung Galaxy S24 Ultra phone from that URL and in all cases I end up with a ArmManifest3.msi file 0 bytes long.

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Chuck Akeley

Participant

Same issue here for the last two days. Have Adobe Acrobat Standard. Updater keeps saying it failed "cannot establish a connection."

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FuzzyJohnAuthor

Known Participant

Another update, another failure.

I found that in folder C:\Users\<username>\AppData\Local\Adobe\ARM\S, the file named ArmManifest2.msi has a length of 0 bytes and it is time stamped 2/12/2024 6:13 AM. I believe this file should not be 0 bytes in length. I also have no idea where this file is coming from. I remaned this file and tried to update again, which of course failed. I found that a new ArmManifest3.msi file was created, also with a length of 0 bytes, and... strangely... same time stamp as the file I renamed. I did the renaming of this file with the Updater Service stopped.

Update: I just realized that the ArmManifest3.msi file on all computers that I handle, besides having a length of 0 bytes, they all have the same time stamp. Where is this file coming from?

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TorontoCat

Participating Frequently

I have had the last 2 Reader updates fail. I serached the internet for a solution and dicovered that if I simply Uninstall the Reader, reboot my system, then dowmload and install Reader again, then I'm up to date. After the install, I check for updates to note that none are now available.

This solution has worked to resolve both recent update failures.

Abambo

Community Expert

That's exactly what I would suggest. You could run AcroCleaner between uninstall and reinstall. It may help to eliminate the cause of the repeated update failure.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

ABAMBO | Hard- and Software Engineer | Photographer

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FuzzyJohnAuthor

Known Participant

I would take that with a grain of salt. Keep in mind that when you install Adobe Reader you will get the latest version, hence you have no updates during which the failure will/might happen.

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Debby36091220fk9g

Participant

Same here, has anyone found a solution or work around? Im unable to download PDF files for my DJI Osmo Pocket 3 Mic

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Thomas267895459vu2

Known Participant

How do I set that

Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

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FuzzyJohnAuthor

Known Participant

1. How, exactly do I create a DWORD (32-bit) Value? Do I add new & name it iLogLevel?

2. I found AdobeARM.log file:

[2024-03-17 12:29:12:0098] Adobe ARM 1.824.460.1067 logging started.
[2024-03-17 12:29:12:0098] Command Line: /ArmCleanup
[2024-03-17 12:29:12:0113] ARM returns ERROR_SUCCESS
[2024-03-17 12:29:12:0113] Adobe ARM 1.824.460.1067 logging finished.

Not sure what, if anything, I do with that?

In Registry Editor go to (where you took the screenshot):

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

In the right panel, below the keys that are showing, right-click your mouse and select New then DWORD (32-bit) Value. Type iLogLevel then press Enter. The value will be created with a data of 0. With iLogLevel selected, press the Enter key then change the Value data from 0 to 1. Click OK. You are done.