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Adobe Acrobat Reader Update Failed Error 130200

Contributor ,
Mar 13, 2024 Mar 13, 2024

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Currently I have Adobe Acrobat Reader Continuous Release Version 2023.008.20555, 64-bit.

Starting last February my updates failed with Error 130200. This is not only one computer, but all computers that I take care of.

Last February I downloaded the update and ran it manually. That worked.

Now I see that there is a new update available when I check for updates. When I click Download and Install I immediately get this message:

FuzzyJohn_0-1710352139294.png

This is happening on both Windows 10 and Windows 11.

 

 

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correct answers 2 Correct answers

Adobe Employee , Mar 25, 2024 Mar 25, 2024

Hi there,

 

Please try to install the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Let us know how it goes.

 

~Amal

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Adobe Employee , Mar 26, 2024 Mar 26, 2024

Hi there

 

Hope you are doing well and thanks for trying out the suggestion.

 

I have raised this issue with the engineering team and they have purged the file again, would you mind trying to update the application from the help menu > check for updates and see if its working as expected. 

 

Let us know if you experience the issue again.

 

~Amal

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Explorer ,
Mar 14, 2024 Mar 14, 2024

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Same thing here!

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New Here ,
Mar 14, 2024 Mar 14, 2024

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Same here, has anyone found a solution or work around? Im unable to download PDF files for my DJI Osmo Pocket 3 Mic

 

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Advocate ,
Mar 14, 2024 Mar 14, 2024

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Can you please enable Updater verbose logging and provide log file?

  1. Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM
  2.  Make sure AdobeARM.exe process is not running (Use Task Manager)
  3.  Check for Updates from application Help menu, start update installation..
  4.  If you encounter error again, collect and send me (private message or upload somewhere and provide link) AdobeARM.log file from User Temp folder.

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Contributor ,
Mar 15, 2024 Mar 15, 2024

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AdobeARM.log file sent to you via PM.

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New Here ,
Mar 16, 2024 Mar 16, 2024

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Additional log sent as well. Thanks!

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Explorer ,
Mar 16, 2024 Mar 16, 2024

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How do I set that 

  1. Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

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Explorer ,
Mar 16, 2024 Mar 16, 2024

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I don't find iLogLevel DWORD in that stringAdobe Screenshot.jpg

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Contributor ,
Mar 16, 2024 Mar 16, 2024

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If it is not there you have to create a DWORD (32-bit) Value. After that you have to change the Data in this value to 1.

BUT.........  before you do that...

In File Explorer check C:\Users\<your username>\AppData\Local\Temp. The AdobeARM.log file may already be there. I found it up to date on all the Windows 10 and Windows 11 computers that I handle without having to do that Registry edit.

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Advocate ,
Mar 16, 2024 Mar 16, 2024

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The log is always there, but it is not verbose by default. Adding iLogLevel registry value tells Updater to write much more information into log file.

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Contributor ,
Mar 16, 2024 Mar 16, 2024

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Thanks for the clarification. I'll add the valueand redo the log.

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Explorer ,
Mar 17, 2024 Mar 17, 2024

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1.  How, exactly do I create a DWORD (32-bit) Value? Do I add new & name it iLogLevel?

 

2. I found AdobeARM.log file:

[2024-03-17 12:29:12:0098] Adobe ARM 1.824.460.1067 logging started.
[2024-03-17 12:29:12:0098] Command Line: /ArmCleanup
[2024-03-17 12:29:12:0113] ARM returns ERROR_SUCCESS
[2024-03-17 12:29:12:0113] Adobe ARM 1.824.460.1067 logging finished.

Not sure what, if anything, I do with that?

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Contributor ,
Mar 17, 2024 Mar 17, 2024

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In Registry Editor go to (where you took the screenshot):

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

In the right panel, below the keys that are showing, right-click your mouse and select New then DWORD (32-bit) Value. Type iLogLevel then press Enter. The value will be created with a data of 0. With iLogLevel selected, press the Enter key then change the Value data from 0 to 1. Click OK. You are done.

 

Create iLogLevel.jpg

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Explorer ,
Mar 18, 2024 Mar 18, 2024

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Ok did this; still getting Error 130200

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Contributor ,
Mar 18, 2024 Mar 18, 2024

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For clarification, the registry edit is not to fix the error. The registry edit will enable the updater to record more detailed information in the log, which may help the developer(s) track the problem.

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Community Beginner ,
Mar 17, 2024 Mar 17, 2024

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I have had the last 2 Reader updates fail. I serached the internet for a solution and dicovered that if I simply Uninstall the Reader, reboot my system, then dowmload and install Reader again, then I'm up to date. After the install, I check for updates to note that none are now available. 

 

This solution has worked to resolve both recent update failures.

 

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Community Expert ,
Mar 17, 2024 Mar 17, 2024

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That's exactly what I would suggest. You could run AcroCleaner between uninstall and reinstall. It may help to eliminate the cause of the repeated update failure. 

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

ABAMBO | Hard- and Software Engineer | Photographer

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Contributor ,
Mar 18, 2024 Mar 18, 2024

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I would take that with a grain of salt. Keep in mind that when you install Adobe Reader you will get the latest version, hence you have no updates during which the failure will/might happen.

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Explorer ,
Mar 18, 2024 Mar 18, 2024

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That seemed to work for me, reader has whole new look, except now if I check for updates I get another error that says not allowed by my system?

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Contributor ,
Mar 18, 2024 Mar 18, 2024

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Are you sure the problem is fixed? Have you got any Adobe Reader updates since you did the uninstall and reinstall?

Keep in mind that when you install Adobe Reader you will get the latest version, hence you have no updates during which the failure will/might happen.

Let us know what happens when Adobe releases the next update.

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Since I've had 2 failures; the 2nd after a Reinstall, I think it's likely that the next update will also fail.  We'll see.

Here's hoping things improve.

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Explorer ,
Mar 18, 2024 Mar 18, 2024

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Will do.  

 

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Explorer ,
Mar 18, 2024 Mar 18, 2024

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Thomas267895459vu2_0-1710813980531.png

 

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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That's an issue with your IT. Your computer tells you that your IT has disabled updates.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 19, 2024 Mar 19, 2024

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What IT, this is a personal PC.

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