Adobe Acrobat Reader Updating Issue

New Here ,
Jul 20, 2020 Jul 20, 2020

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Hello Guys. I hope you are doing quite well. I have been facing this new weird problem which I haven't seen before. I have performed a fresh Adobe Acrobat installation & tried to update manually applying the 2020.009.20074 patch. During the process, the following error occurred.
acrobat.pngThe fun fact though this error was switching in between ContextMenuShim64.dll & AdobeDevanagari-Bold.otf files but now it is only occurring to the ContextMenuShim64.dll file. Is there any possible workaround for this issue? Thanks in advance.

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi Mikes

 

We are sorry for the trouble. As described you are getting the Above error message while updating the application.

 

Please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat/error-1310-error-writing-to-file/td-p/9920808?page=1 and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

 

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New Here ,
Jan 21, 2022 Jan 21, 2022

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i got same bug with that bullxxxx ContextMenuShim64.dll - i still can't fix with your way !!! while try update from to newest version

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi there,

 

We are sorry to hear that. Would you mind sharing the steps you are doing that lead you to this error? If you are trying to install the application, please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer and reinstall the application using the link  https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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MOVED TO THE ACROBAT READER FORUM

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