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davidb5222475
davidb5222475
Participant
January 13, 2017
Answered

adobe acrobat redaer dc has stoped working . how do i fix

  • January 13, 2017
  • 2 replies
  • 1202 views

adobe acrobat reader dc has stop working. how do I fix this  error

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Please use cleaner tool to uninstall the Reader http://labs.adobe.com/downloads/acrobatcleaner.html

    And download it through the Adobe Acrobat Reader DC Install for all versions

    If you have already tried, then please try resetting the preferences of application by following the same stepsHow to reset Preference settings in Acrobat.


    Hi,

    We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 13, 2017

    Hi Davidb5222475,

    When do you exactly get the error message? during launch of the application or when you are trying to access any file?

    You may refer to the forum thread where similar issue has been addressed and resolved.

    adobe reader has stopped working

    Regards,

    Akanchha

    davidb5222475
    davidb5222475Author
    Participant
    January 15, 2017

    when u try to open file uninstalled the program reinstalled say

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    January 19, 2017

    Please use cleaner tool to uninstall the Reader http://labs.adobe.com/downloads/acrobatcleaner.html

    And download it through the Adobe Acrobat Reader DC Install for all versions

    If you have already tried, then please try resetting the preferences of application by following the same stepsHow to reset Preference settings in Acrobat.


    Hi,

    We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 13, 2017

    [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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