Adobe AcroCEF has stopped working using Citrix

Question

Acrobat DC - We got a handful of affected users, roughly 10 users out of 1000 users reported this error message (Adobe AcroCEF has stopped working) - it appears on the screen even when they are not using App.

All on the latest version simple troubleshooting steps have been taken - Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat/Reader (adobe.com)

Logged with Adobe as well - waiting on logs to be collected.

A few things are common among all the affected users :

Using Citrix to access their applications

All on Office2016

rachel25141376eupk · Answer

To fix the error, try the following solutions in the order they appear below.

Solution 1: Quit the Acrobat/Acrobat Reader application and relaunch it
Quit the Adobe Acrobat/Acrobat Reader application.
Open the Task Manager in Windows by doing one of the following:

Right-click on the taskbar at the bottom of the screen and choose Task Manager.
Press Ctrl + Alt + Delete keys on your keyboard and then choose Task Manager.
If the Task Manager is not fully expanded, select More details.
Task Manager
Check if there are any AcroCEF/RdrCEF processes that are still running. If so, then choose the AcroCEF/RdrCEF process, and then click End Task. Repeat the step till no AcroCEF/RdrCEF process is running.

End the AcroCEF/RdrCEF process
Launch the Acrobat/Acrobat Reader application.

Solution 2: Repair Acrobat/Acrobat Reader installation
Open the application.
On the application menu, click Help > Repair Installation.

After the repair process is complete, restart your computer.

Greeting,

Rachel Gomez

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