Adobe APPCRASH and not responding during start up. Windows RDS 2012 (User Specific)

Question

Hello

When I attempt to open Adobe or emails with PDF attachments I almost immediately receive and error saying Adobe is not responding and must close.

Protctive mode is disabled also and this has not fixd the issue.

There is an option to restart the application but this does not fix the issue. I have tried uninstalling, repairing and downloading from other sources with no success. This may be an issue with my user profile?

Any advice/solutions appreciated.

Thanks

Amal. · Answer

Hi Butters,

We are sorry for the trouble. As described the application is crashing during startup.

What is the version of the Adobe Acrobat / Reader DC installed? make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates

You may also download the patch using the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

As you mentioned it may be an issue with your user profile, try creating a new test user profile with full admin rights and try installing the application there and check.

Let us know how it goes

Regards

Amal

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