Skip to main content
L
Ledgie
Participant
May 25, 2017
Question

Adobe documents downloaded yet do not appear it the folder I saved it to

  • May 25, 2017
  • 3 replies
  • 2044 views

My Adobe program worked fine until about two weeks ago when suddenly any Adobe document I downloaded would not appear in the folder I downloaded it to. I open the folder or look on my desktop where I have saved these documents and they are not there. Yet when I go to 'open' the document in Adobe the document appears to be where I saved it. Adobe saved the document there but the computer doesn't seem to recognise it. How do I get Adobe to talk to my computer so that I can see the document. All assistance appreciated.

I am using Windows 8 and Acrobat Reader DC.

    This topic has been closed for replies.

    3 replies

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    May 30, 2017

    With Windows Explorer search for the file.

    L
    LedgieAuthor
    Participant
    July 12, 2017

    You can't be serious? Have you read the problem I am having? It's more than not knowing how to search for a file. Its how to find a file that Adobe has hidden from my view.

    L
    LedgieAuthor
    Participant
    July 12, 2017

    In the end I had to uninstall and reinstall Adobe and an antivirus program that were working against each other.

      T
      Test Screen Name
      Legend
      May 29, 2017

      Is it only the desktop?

      L
      LedgieAuthor
      Participant
      May 30, 2017

      No, it is the same for other folders too.

      T
      Test Screen Name
      Legend
      May 25, 2017

      Once the document is open use Ctrl-D and look under summary. It will tell you where the file actually is.

      L
      LedgieAuthor
      Participant
      May 29, 2017

      Thanks, but I know where the files are saved; it's just that when I go to the folder where the file is saved, the file does not appear there. Yet when I open Adobe and press 'open' it will show me that the file is exactly where I saved it. I have a desktop that appears quite clean, but when I press 'open' in Adobe and choose the 'desktop' folder, it gives me a whole list of documents that I have saved there. It only relates to files recently downloaded from emails. Older Adode documents saved in my folders actually appear there.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices