Adobe Electronic Signature

[Wright22369281v7lu]

When i recieve a document that i need to electronically sign i always get a black screen that opens up instead of the signature box. The black shadow screen covers the document and i have to go to Task manager to close Adobe Pro. I am runnung Version 2021.007.20099.

On another laptop when i sign in i get the same error. what could be going on?  

[Meenakshi Negi]

Hi Wright,

Thank you for reaching out and sorry for the trouble.

Please try the following troubleshooting steps:

1. Open the application and go to Edit > Preferences > Signature.

2. Under the "Creation & Appearance" on right, click on the More button.

3. Unmark the box for "User modern user interface for signing and digital ID configuration.

4. Click n the OK button to save the changes.

Check if that helps.

If the issue persists, try changing the following preference settings:

1. Go to Edit >  Preferences > Acrobat Online Services

2. Sync preferences across devices and document services.

Let us know how it goes.

Thanks,

Meenakshi

[Wright22369281v7lu]

Thanks Meenakshi - i will try these and keep you updated