Adobe Electronic Signature

New Here ,
Dec 22, 2021 Dec 22, 2021

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When i recieve a document that i need to electronically sign i always get a black screen that opens up instead of the signature box. The black shadow screen covers the document and i have to go to Task manager to close Adobe Pro. I am runnung Version 2021.007.20099.

On another laptop when i sign in i get the same error. what could be going on?  

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Crash or freeze , Windows

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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Hi Wright,

 

Thank you for reaching out and sorry for the trouble.

 

Please try the following troubleshooting steps:

1. Open the application and go to Edit > Preferences > Signature.

2. Under the "Creation & Appearance" on right, click on the More button.

3. Unmark the box for "User modern user interface for signing and digital ID configuration.

4. Click n the OK button to save the changes.

Check if that helps.

 

If the issue persists, try changing the following preference settings:

1. Go to Edit >  Preferences > Acrobat Online Services

2. Sync preferences across devices and document services.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Dec 22, 2021 Dec 22, 2021

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Thanks Meenakshi - i will try these and keep you updated

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