Adobe extension in Chrome not working.

New Here ,
Jun 22, 2017 Jun 22, 2017

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Hello all,

I have installed and enabled Acrobat Reader DC (Convert current web page to an Adobe PDF file)

Capture AC extension enabled.PNG

The little Adobe Acrobat Reader icon is on the top right corner next to the tab.

When loading any website page on a tab the little Acrobat icon is grayed out...

Capture AC grayed out.PNG

For instance Adobe DC is not active on the following page: Cannonball Run World Events 2.0

What am I doing wrong?

Anyone's help will be greatly appreciated!

Renaud

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2017 Jun 23, 2017

Hi Renaudarnouxprost,

I have checked the website that you have shared at my end and its working fine. Able to convert the webpage to a pdf using Adobe PDF plugin.

If you install Acrobat Reader DC and then install Acrobat DC Classic or Acrobat XI, the Adobe Acrobat Chrome Extension doesn’t work.

Chrome doesn't use the Adobe Reader plugin, it should be Adobe Acrobat.

Check this- Acrobat Chrome extension doesn’t work if Acrobat Reader DC and Acrobat (DC Classic or 11.x) are installed simultaneously

If

...

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Adobe Employee ,
Jun 23, 2017 Jun 23, 2017

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Hi Renaudarnouxprost,

I have checked the website that you have shared at my end and its working fine. Able to convert the webpage to a pdf using Adobe PDF plugin.

If you install Acrobat Reader DC and then install Acrobat DC Classic or Acrobat XI, the Adobe Acrobat Chrome Extension doesn’t work.

Chrome doesn't use the Adobe Reader plugin, it should be Adobe Acrobat.

Check this- Acrobat Chrome extension doesn’t work if Acrobat Reader DC and Acrobat (DC Classic or 11.x) are inst...

If still doesn't work-

Try after rebooting the computer or if doesn't work the reset the chrome and check again as it took couple of seconds at my end to highlight the toolbar.

Also, you may try with a different web browser or file to see if that works.

Regards,

Akanchha

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Hi Akancha, I have the same problem. I downloaded Chrome Extension and made it active. But it doesnt work (seemed gray) almost any pdf document opened with Chrome. (for example, when I opened the file attached this post, the extension doesnt work! 

What I have to do to solve problem?

(Note: No Adobe Program (adobe acrobat, acrobat reader dc etc..) is downloaded in my computer).   

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