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Adobe Folder / Icon errors - Can't remove or uninstall

New Here ,
Mar 20, 2024 Mar 20, 2024

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I want to remove these (1) icon and (2) folders from my desktop and I can't.

 

Screenshot 2024-03-20 at 1.11.43 AM.png

As the photos show.  I have:

  • an empty Adobe Installers folder (there are no files inside)
  • an Adobe Acrobat Reader 10.54.27.app
  • an Adobe Acrobat DC folder (The center icon leads me to the Adobe file on my desktop that is empty.  The other two icons have errors.  I am unclear what the cloud with a exclamation mark in the center means.

 

Screenshot 2024-03-20 at 1.13.05 AM.png

When I try to drag them to the trash, I get this error message.  

image.png

 

All of started after I signed up for a free trial with Adobe and then cancelled it.

 

I have tried to remove and reinstall and nothing works.  HELP!

 

 

 

 

TOPICS
General troubleshooting , Mac

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please run the Acrobat cleaner tool https://adobe.ly/3VBnCOR and reboot the computer once and see if that works.

 

Let us know how it goes.

 

~Amal

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