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Solar3168268149hh
Participant
August 15, 2023
Question

adobe free asks me to log in and choose monthly subscriptiom

  • August 15, 2023
  • 2 replies
  • 15496 views

hello,

 

i m using the free adobe reader but it keeps on asking to log in and choose a subscriptionplan while i dont want that. i just want to view and print pdfs nothing more.

 

i already found on the adobe website to follow several steps if you re dealing with a sign in pop up screen but that doesnt help either

    2 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 20, 2024

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 15, 2023

    Hi @Solar3168268149hh 

     

    Thanks for reaching out.

    First, you must ensure that you have the correct application installed. Adobe Reader and Adobe Acrobat Pro both look identical. 

    If you have been asked to Sign In and choose a plan, then you likely have downloaded Acrobat Pro, a paid product. 

    Launch the application and check the name under Menu>Help>About Acrobat. If it is Acrobat Pro, then uninstall it.

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat Reader installer from here:

    https://get.adobe.com/reader/enterprise/

    OR

    https://helpx.adobe.com/reader/get-started.html

     

    Thanks,

    Akanchha

    F
    Fox31413722f6ey
    Participant
    June 20, 2024

    Okay, this is an issue. I've been trying to install Adobe Reader for a user for about three weeks now. Every time I install the reader, it always has the free trial of Adobe Pro and the sign-in on the main Adobe Reader window, and the user keeps clicking them by mistake every time I do the install. Can I have a version of Adobe Reader that does not ask users to get a trial or sign in to use it? It has been a very frustrating experience for both me and the users.

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