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Solar3168268149hh
Participant
August 15, 2023
Question

adobe free asks me to log in and choose monthly subscriptiom

  • August 15, 2023
  • 2 replies
  • 15226 views

hello,

 

i m using the free adobe reader but it keeps on asking to log in and choose a subscriptionplan while i dont want that. i just want to view and print pdfs nothing more.

 

i already found on the adobe website to follow several steps if you re dealing with a sign in pop up screen but that doesnt help either

    2 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 20, 2024

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 15, 2023

    Hi @Solar3168268149hh 

     

    Thanks for reaching out.

    First, you must ensure that you have the correct application installed. Adobe Reader and Adobe Acrobat Pro both look identical. 

    If you have been asked to Sign In and choose a plan, then you likely have downloaded Acrobat Pro, a paid product. 

    Launch the application and check the name under Menu>Help>About Acrobat. If it is Acrobat Pro, then uninstall it.

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat Reader installer from here:

    https://get.adobe.com/reader/enterprise/

    OR

    https://helpx.adobe.com/reader/get-started.html

     

    Thanks,

    Akanchha

    D
    defaultv2sdcdiunhek
    Participant
    April 30, 2024

    Why do Adobe Reader and Adobe Acrobat Pro both look identical?  This is a ridiculous situation.  In my opinion it is one of a number of frustrating design decisions that cause users significant confusion.  And to what end?  So that Adobe's dark patterns can attempt to drive unsuspecting Free users to purchase an unnecessary license.  Nasty and loathed by folk like myself who have to support staff confused by this very practice.  If you want negative marketing, Adobe, this is text book.    

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