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rm11781358
rm11781358
Participant
June 28, 2019
Question

Adobe Freezing

  • June 28, 2019
  • 1 reply
  • 418 views

We have Windows 7 and Acrobat Reader 19.010.20099 currently deployed to our network and have numerous users who are experiencing the issue.  We are predominantly have HP Printers.  I have swapped out all of the drivers to use the HP Universal driver PCL 6.6.0 (other versions seem to have issues), updated the firmware on the printers which seems to improve the behavior for a while.  Eventually Adobe Reader DC starts freezing again.  We have also deleted the Adobe folder from appdata\local, appdata\locallow, and appdata\roaming which does seem to fix the issue for a couple of weeks.  Eventually it starts freezing again.  This has been happening for a while now and we have been through at least two Adobe reader DC updates since experiencing the issue.   We will be deploying 19.012.20035 in the next week.  Any help would be appreciated.  I am not too confident that I will get a resolution on this as I see that there are a lot of these posts without definite answers. 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 2, 2019

Hi There ,

I understand your situation , As you described while opening the acrobat reader its freezing , is it happening with one particular file or is it with every file ? If its with one of the file , Please try to open another file and check.

Please do check for the updates of Adobe Reader from Help>Check for updates and reboot the machine after installing update.

Also, do repair the installation files from Help>Repair installation and reboot the machine after Repair

Please refer to  the following link for troubleshooting windows system error : Troubleshoot Windows system errors, freezes | Adobe software

Hope this will help.

Regards,

Amal

rm11781358
rm11781358Author
Participant
July 2, 2019

This is happening with numerous users who use different files and printers.  We have updated to the latest version of reader several times without a fix.  Windows updates have been performed numerous time over the past few months as well.  When I gewt another situation I will go through the Troubleshoot Windows System errors, freezes.

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