Adobe freezing

Report · Jun 04, 2017

I have been using adobe reader dc and for some reason now when I open a pdf a white box comes into the middle of the screen and the screen freezes?? only way out is to press escape key? it doesn't go away with anything else. its only just started happening for about the last week

Report · Jun 29, 2017

Hi michellem82184324,

Sorry for the delay in response.

As per the issue description mentioned above, when you open a pdf, white box appears in the middle of the screen and Adobe Reader freezes, is that correct?

Could you please share the screenshot of the screen when this white box appears?

You may refer to the steps given in the following link on how to attach a screenshot in the forums:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Also, visit the following link and let us know if this is the screen you are getting when launching Reader.

Reader DC -- "Pick your color theme" Pop-up occurs EVERY time program is launched.

Thank You,
Shivam