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Z
Ziya2773629717uk
Participant
December 29, 2022
Answered

Adobe Long Path

  • December 29, 2022
  • 1 reply
  • 12756 views

Dear Adobe Support Team,

 

Greetings,

 

I would like to report one problem I witnessed with Adobe Acrobat PDF Reader. The screenshots are in the attachment.

 

When I try to rename the file prior to the downloading process it does not allow me to name the file longer.

 

After that, I just download the file as the system suggests and then change the name of the file, open it, highlight the text and close it. After I try to reopen it works. But when I copy&paste the file to another folder the error occurs.

 

Also, another issue. If I saved the file with a short name in some folder and highlight the text and then try to name the file with a longer one, it does not allow me.

 

 

 

 

 

 

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Thanks for sharing the video @Ziya2773629717uk  this is very detailed and precise.

So what I understand from the first few seconds is that when you click the link, your PDF files immediately open on the web. Here, the file opens in the web browser's inbuilt PDF viewer. 

1- This seems to be happening due to restrictions or security issues. Please get full access or Admin right on the user profile.

2- Also, change the web browser to open the attached link. When embedding the link, it can choose where to open it. So change it to some other web browser or, for testing, copy the embedded link and open it in a different web browser to see if that behaves the same way when saving the file. 

 

Thanks,

Akanchha 

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 4, 2023

Hi @Ziya2773629717uk 

 

Thanks for reaching out.

What you describe above all depends on the complete path length of that file. 

1- When you are saving the file directly without downloading it. Its path is longer. Windows has character limitations for the file names. Files with long file paths having more than 255 Characters (including path) will not work.

2- For Windows, the Filename length limit is 255 characters.

 

If you are facing this issue with all types of files available online, then please share the link for one of the problematic PDFs. We'll check the same on our end.

 

Thanks,

Akanchha 

 

 

 

 

Z
Ziya2773629717ukAuthor
Participant
January 6, 2023

Dear Team,

 

I attached a video, please, watch this, maybe in this way I can describe myself 

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 10, 2023

Thanks for sharing the video @Ziya2773629717uk  this is very detailed and precise.

So what I understand from the first few seconds is that when you click the link, your PDF files immediately open on the web. Here, the file opens in the web browser's inbuilt PDF viewer. 

1- This seems to be happening due to restrictions or security issues. Please get full access or Admin right on the user profile.

2- Also, change the web browser to open the attached link. When embedding the link, it can choose where to open it. So change it to some other web browser or, for testing, copy the embedded link and open it in a different web browser to see if that behaves the same way when saving the file. 

 

Thanks,

Akanchha 

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