Adobe PDF Pack saying "no internet connection" when logged in

[loganm64926974]

Hi,

As above, I'm logged into ADOBE  pdf Pack. It shows me as logged in but when I go to export a pdf to convert it shows " you are not connected to the internet" ... when clearly I am.

Any suggestions friends?

[try67]

Are you doing it from within Reader, or via the browser? If the former, try the latter.

[loganm64926974]

try67, thanks very much for your reply. I have tried both and get the same answer " you are not connected to the internet".

[try67 · Accepted solution]

Are you on a computer that's connected to a work network, or something like that? Maybe there's a firewall that's blocking Adobe's website, or part of it. If so, contact your IT dept. and report this issue to them.