Adobe Pro Download Stalling

New Here ,
Dec 08, 2021 Dec 08, 2021

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I recently upgraded from Adobe Reader DC to Adobe Pro. However, when I go to download the upgrade, it always stalls out a 90% and never finishes. How do I resolve this issue? Any and all help is appreciated. Thank you in advance.

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Download and install , General troubleshooting , Windows

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi Graham

 

Hope you are doing well and sorry for the trouble. As described, when you go to download the upgrade, it always stalls out a 90% and never finishes.

 

Please run the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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