Adobe Pro not printing to Savin printer

Question

PDFs opened directly from Outlook and opening in our Adobe Acrobat Pro subscription are not printing to a Savin IM C6000 printer. The very same PDF prints fine to a smaller HP LaserJet Pro M402dne printer. Furthermore, when I save the PDF to desktop and open it with Microsoft Edge and hit print, it prints fine to the Savin IM C6000.

This suggests there is something getting lost in translation between the printer and Adobe Pro. I have made sure the latest drivers are installed. As mentioned, the PDF in Edge and a print test work fine, so the machine is talking to the printer correctly.

The Saving IM C6000 printer is far quicker for printing out large contracts, so I would like to get things properly working.

Any suggetions?

creative explorer · Answer

@NOLADatLSU who services your printer, Savin IM C6000? Ricoh, Xerox, HP??? I would check with them if they have any solutions. Although, you have installed the latest printer drivers and it works with other applications and web browsers, make sure the printer settings in Adobe Acrobat Pro are correctly configured. Sometimes, selecting the Adobe PostScript option can help.

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