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bijeeshk16117874
Participant
January 22, 2016
Question

Adobe Rdr CEF has stopped working

  • January 22, 2016
  • 2 replies
  • 31243 views

I just downloaded and installed the Acrobat Reader DC to my pc (windows 7). but i am not able to open it. when i am trying to open two dialog box are displaying . one saying adobe Acrobat Reader DC has stopped working and the other dialog box with another message says adobe RdrCEF has stopped working. please help me to fix it

    This topic has been closed for replies.

    2 replies

    R
    ramachandrans37035707
    Participant
    January 19, 2020

    Kindly reinstal Adobe Rdr CEF

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 23, 2016

    Hi bijeeshk16117874‌,

    Please refer this thread : RDRCEF.EXE application error in Reader DC

    Let me know if this works for you.

    Regards,

    Meenakshi

    B
    bijeeshk16117874Author
    Participant
    January 23, 2016

    Hello Meenakshi,

    Thanks for your kindness to replay my query. I cannot find the same problem which i am facing in those link provided in your replay. herein i am attaching the screen shot of C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroCEF folder. please have a look on it and tell me weather it will help in any way to solve my problem.

    AmbooS
    Adobe Employee
    AmbooS
    Adobe Employee
    January 25, 2016

    Can you please share a crash dump, when you launch Adobe Reader and you get the above error? You can use the following steps -


    Enable saving user mode memory dumps locally using Windows Error Reporting, by creating the following Registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

    Value Name = DumpType

    Data type: REG_DWORD

    Value Data = 1

    Dump files are stored in the default location %LOCALAPPDATA%\CrashDumps. Send it to us at ambooATadobeDOTcom. If it is a zip file, please rename from .zip to .adobe.

    More details are present here - https://support.microsoft.com/en-us/kb/931673

    Thanks,

    -Amboo

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