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daniel-geek
Participant
September 18, 2014
Question

Adobe Reader 11.0.9 will not open PDF's from network shares

  • September 18, 2014
  • 10 replies
  • 34010 views

Having an issue on computers running 11.0.8 that auto update to 11.0.9.  Opening a PDF from a network share that previously worked will no longer, giving the following error: "There was an error opening this document. The network path was not found".  I tried backing off to 11.0.8 again, as that's what get.adobe.com/reader is serving up, but it pops it right back to .9 after a few minutes as auto-updates are on. 

Network path was put in the Security (Advanced) section, even turned Protected Mode off.

Ideas?

    This topic has been closed for replies.

    10 replies

    T
    trafsta1
    Participant
    May 12, 2015

    Anyone have a chance to test 11.0.11? I think it came out today... haven't had a chance to test so was hoping someone else has

    5
    517105
    Participant
    June 10, 2015

    We patched the Reader from 11.0.07 to 11.0.11 these days, running Windows 8U1.

    The protected mode was always active, now it has to be disabled to replace a pdf file on a network share (by editing the pdf by the Reader, setting a note at the file)

    The mentioned Workaround can not be an Enterprise solution for this issue.

    Adobe needs to investigate and provide a serious fix!

    E
    EnduranceLodwin
    Participant
    December 10, 2014

    Would like to add that this issue has been fixed with the latest update

    Adobe Security Bulletin December 2014


    A
    Anonymous
    December 16, 2014

    TESTED saving edits to a file "over the network" using Adobe Reader 11.0.10 and this issue is still present.

    Same file saved locally, is able to be saved using Adobe Reader 11.0.10

    E
    EnduranceLodwin
    Participant
    November 18, 2014

    So i did some more testing but this time around SMB on a Windows 8.1, and everything work as expected, like people before have said on here it is related to the SMB version, some how Adobe is using or doing something that is not resolving properly under Windows's 7 and Server 2012 SMB.  Below is quick reference to what version is on by default on the servers/clients

      • SMB 1.0 (or SMB1) – The version used in Windows 2000, Windows XP, Windows Server 2003 and Windows Server 2003 R2
      • SMB 2.0 (or SMB2) – The version used in Windows Vista (SP1 or later) and Windows Server 2008
      • SMB 2.1 (or SMB2.1) – The version used in Windows 7 and Windows Server 2008 R2
      • SMB 3.0 (or SMB3) – The version used in Windows 8 and Windows Server 2012
      • SMB 3.02 (or SMB3) – The version used in Windows 8.1 and Windows Server 2012 R2
    hope this helps with those people who have cross site file share on server 2012, maybe we can finally get Adobe to fix this
    J
    JustinGSEIWI
    Participating Frequently
    October 24, 2014

    I am also having the issue. Disabling protected mode fixes the issue for me. However, that is not a feasible solution. Adobe needs to get this fixed ASAP.

    B
    bobb01
    Participant
    October 23, 2014

    ADOBE WORKAROUND.

    Same issue.  I found out my "download" option in my browser (Firefox) had changed to a server folder instead of my local Download folder.  So, while the file correctly downloaded, it appears that the .PDF must be on a local computer in order for Adobe to open it..

    That being said, accessing a .PDF directly on the server from the server doesn't seem to be a problem, so it has to do with the translation of the network path - mapping doesn't work.  Adobe appears to only open files on the local computer and not across networks.

    This will lead to other problems for us in the future, but for now if I need to access a .PDF stored on the server, I will have to copy it to a local folder.

    B
    bobb01
    Participant
    October 23, 2014

    ALSO - NOT A BUG BUT A "FEATURE"?

    I found that if, when you open Adobe, you go to "Edit", "Preferences", "Security (Enhanced)" you should see something called "Sandbox Protection" (sounds like something to keep cats away from where children play.)  Uncheck the box and it will remove the restriction from accessing network files.

    That being said, I can't find any reason for the feature but it must have something to do with embedded links in Adobe documents (?).  Makes me wonder what they were trying to "fix"?

    E
    EnduranceLodwin
    Participant
    October 23, 2014

    Yeah all those options are not acceptable in our environment since disabling security features can be a liability

    E
    EnduranceLodwin
    Participant
    October 21, 2014

    I would like to add that I am also experiencing the same issue on Windows 7 and Server 2012

    jgiblert12
    jgiblert12
    Participant
    September 30, 2014

    This is not a problem with the protection mode.

    This appears to be a problem when the TOOLS pane is open. If you open Adobe Reader and click on the TOOLS button to close the pane on the right side of the Reader window and close Reader this should fix your problem. just try and open a PDF and see.

    L
    lowlevel_master
    Participant
    October 1, 2014

    On my systems it is a problem only occuring if protected mode is enabled:


    PMODE     SMB2 stack enabled

         on                         yes                    works

         off                         yes                    works

         on                         no                    doesn't work

         off                         no                      works

    So what is the problem. When can we expect a solution for this problem. Have we to switch to another PDF Viewer?

    A
    Anonymous
    October 2, 2014

    I switched to nitro pdf (we use it anyway for Print to PDF)

    wmillerLegacy
    wmillerLegacy
    Participant
    September 19, 2014

    FIXED !!!!!!!!!!!

    I only had the issue for 11.0.9 users not realizing that...... I don not have the problem using 11.0.6-11.0.8. So I tried to download and reinstall adobe reader (((after uninstalling and rebooting))) and noticed I had 11.0.9 reinstalled and now have 11.0.8 and no issues. Adobe must have pulled 11.0.9

    I am not longer able to recreate the issue.

    wmillerLegacy
    wmillerLegacy
    Participant
    September 19, 2014

    This is an Adobe Issue. I am an IT admin and came into work today to all users having this issue. I cant even get a chance to work on it. I have 23 clients call me in 2 hours with the same issue.

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    September 19, 2014

    Hi Daniel,

    1) How have you turned OFF protected mode?

    2) What is the behavior after turning Protected Mode OFF?

    Please note that protected mode keeps your system safe from vulnerabilities and exploits. So enable it back after verifying the issue.


    Thanks,

    Shakti K

    D
    daniel-geekAuthor
    Participant
    September 19, 2014

    Kshakti,

    Turned if off through the check mark in Edit -> Preferences -> Security (Enhanced), and turned off the checkmark for Enable Protected Mode at startup, and turned Protective View to off, and after turning it off, it did the same thing.

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    September 19, 2014

    What's the word on this.

    This is an Adobe Issue. I am an IT admin and came into work today to all users having this issue. I cant even get a chance to work on it. I have 23 clients call me in 2 hours with the same issue.


    Hi,

    Can you please try disabling protected mode and see if the issue still occurs.

    To disable protected mode - Launch Reader and go to Edit -> Preferences -> Security (Enhanced) and uncheck the checkbox "Enable Protected Mode at startup" and close Reader.

    Now try to open the PDF file from network share and verify if the issue still occurs.

    NOTE : Protected Mode keeps your system safe from external vulnerabilities and exploits. One should always keep it enabled.

    So, please enable it back after verifying the issue.


    Thanks,

    Shakti k

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