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Adobe Reader 32bit MUI updates broken

New Here ,
Jan 31, 2025 Jan 31, 2025

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Hello,

 

Since January 23rd I am unable to install or patch my AIP for Adobe Reader 32bit MUI on any PC.  It seems like the updates are for different versions of Adobe Reader or Acrobat.   At least that's what the error messages tell me.  These are 32bit PCs so I can't switch toteh 64bit version.

 

The updates are found here;

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

These two updates are affected;

 

I was hoping Adobe might notice, but they have not.

 

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Download and install , General troubleshooting , Windows

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correct answers 2 Correct answers

Advocate , Feb 05, 2025 Feb 05, 2025

I just installed AcroRdrDCUpd2400520392_MUI.msp without any issues.

Can you enable MSI verbose logging, try to apply patch to AIP and provide verbose MSI log from User Temp folder?

It is likely large file, please upload it somewhere and provide download link.

The last Screenshot you provided - is it from database? Please confirm that you checked actual phisical file inside AIP.

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Advocate , Feb 05, 2025 Feb 05, 2025

Thank you, Kevin.

Patchlog.txt shows success in patching AIP

MSI (s) (B4:10) [17:42:57:638]: Product: Adobe Acrobat Reader MUI -- Installation operation completed successfully.

MSI (s) (B4:10) [17:42:57:638]: Windows Installer installed the product. Product Name: Adobe Acrobat Reader MUI. Product Version: 24.005.20399. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

 

Have you seen any issues?

 

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Adobe Employee ,
Feb 01, 2025 Feb 01, 2025

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Hi @kevin_3848 

 

Thanks for reporting the issue. Could you please try with latest patch. It should work fine.

 

Regards

Ravi

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New Here ,
Feb 01, 2025 Feb 01, 2025

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Nothing has changed, there is no new update available at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

and attempting the AcroRdrDCUpd2400520399_MUI.msp results in the same error message.

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Advocate ,
Feb 01, 2025 Feb 01, 2025

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Kevin, please note that you cannot apply cumulative patch to any AIP patched with previous patch version or to a product deployed from such AIP.

The target for cumulative patch is original (not patched) product. 

This is how MSI technology works (and how Adobe Installers\Patches work for that matter)

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New Here ,
Feb 02, 2025 Feb 02, 2025

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I'm well aware of how the AIP works, I have been maintaining my company's adobe reader deployments for over 20 years.  The version mismatch is from a test PC with the base version installed and attempts to manually install the 2 previously mentioned patch versions.

I have attached a screenshot from my attempt of patching an AIP that contains the base install version.

 

This process has been in production for over a decade.   If it looks wrong to you please let me know, but I have a feeling the issue in on Adobe's side.

 

@ECho off
pushd %~dp0
set workdir=%cd%
set version=2400520399
set patch=AcroRdrDCUpd%version%_MUI.msp
set full=AcroRead.msi
TITLE Adboe AIP Creator

Echo Creating AIP...
msiexec /a "%workdir%\Full\%full%" TARGETDIR="%temp%\AIP" /qb

Echo Applying Patch %patch%
msiexec /a "%temp%\AIP\%full%" /p "%workdir%\Patch\%patch%" /qb 

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Ravi,

 

Any updates?

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Advocate ,
Feb 05, 2025 Feb 05, 2025

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Kevin, my note was in reference to your original post with error "The upgrade patch cannot be installed.."

Error 1328 is very different and I would trust MSI that binary file difference in the patch cannot be applied to a specific file in the error description.

Can you please check if your AIP has RdrServicesUpdater.exe file exactly as specified in the Reader MUI database

FileSize 3367584 bytes

Version 15.7.20033.2203

 

(image from the Reader MUI original database opend with Orca)

LeoUpdaterX_0-1738788398602.png

 

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Leo,

 

This is from the unpatched AIP, the file exists at the specified version.

 

Thanks,

Kevin

 

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Just FYI.  AcroRdrDCUpd2400520320_MUI.msp patch works just fine.  Any update beyond that generates errors when installing or patching an AIP.

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Advocate ,
Feb 05, 2025 Feb 05, 2025

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I just installed AcroRdrDCUpd2400520392_MUI.msp without any issues.

Can you enable MSI verbose logging, try to apply patch to AIP and provide verbose MSI log from User Temp folder?

It is likely large file, please upload it somewhere and provide download link.

The last Screenshot you provided - is it from database? Please confirm that you checked actual phisical file inside AIP.

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New Here ,
Feb 05, 2025 Feb 05, 2025

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I haven't tested AcroRdrDCUpd2400520392_MUI.msp since originally reporting the issue.   I am currently working with AcroRdrDCUpd2400520399_MUI.msp and will have the logs shortly.

 

The screenshot is from the files table in AcroRead.msi in the unpatched AIP using orca.  I've attached another screenshot of the file system properties of the file.

 

 

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Advocate ,
Feb 05, 2025 Feb 05, 2025

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Thank you, I tried latest patch based on Ravi's suggestion.

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Here are the logs, for creation of the AIP, and separate log for patching

 

https://filebin.net/611bg2c2lvp4qs3v

 

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Advocate ,
Feb 05, 2025 Feb 05, 2025

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Thank you, Kevin.

Patchlog.txt shows success in patching AIP

MSI (s) (B4:10) [17:42:57:638]: Product: Adobe Acrobat Reader MUI -- Installation operation completed successfully.

MSI (s) (B4:10) [17:42:57:638]: Windows Installer installed the product. Product Name: Adobe Acrobat Reader MUI. Product Version: 24.005.20399. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

 

Have you seen any issues?

 

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Oddly no... and the only change made was adding the green below.   This makes zero sense.

:_create
cls
rmdir /s /q "%workdir%\AIP"
mkdir "%workdir%\AIP"
Echo Please wait...
msiexec /a "%workdir%\Full\%full%" TARGETDIR="%workdir%\AIP" /qb /L*vx "C:\temp\aiplog.txt"
goto _end

:_patch
cls
Echo Installing Patch %patch%
msiexec /a "%workdir%\AIP\%full%" /p "%workdir%\Patch\%patch%" /qb /L*vx "C:\temp\patchlog.txt"
goto _end

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