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defaultwnnahmvgsuy2
Participant
May 25, 2021
Question

Adobe Reader Active screen turns black when clicked on

  • May 25, 2021
  • 2 replies
  • 433 views

I've started to see this black screen as soon as I click on the pdf sheet. This issue was posted earlier on but for some reason, I can't see the option, "Tell the troubleshooter to run this program in Windows 7 compatability mode". Can someone please help?

    This topic has been closed for replies.

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 26, 2021

    Hi there

     

    Hope you are doing ewll and sorry for the trouble. As described the active screen turns black when clicked on. and you are unable to see the option to run this program in Windows 7 compatability mode.

     

    On your Windows desktop screen, right click on the Acrobat Reader DC and go to properties > Under the 'Compatibility' Tab select 'Run this program in compatiblity mode for' and select Windows 7 from the dropdown list as shown in the screenshot below:

     

     

    Regards

    Amal

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 25, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat Reader forum so that proper help can be offered.

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