Adobe Reader 'Attach to Email' is not working

[AdobeHelpMe25]

I have a client that is running Windows 7 and when opening a PDF with Adobe Reader is unable to use the "Attach to Email" function. We tried this with Adobe X, Adobe 9.3, Adobe 9.4.2. None of these will work. An error occurs: "Acrobat is unable to connect to your email program." We get the same error on any of these versions. For some reason Adobe 9.3.4 upgrade does not install with 9.3, where I read in a resource discussion that this version should work ion Windows 7.

Adobe Reader X seems to be a known issue with Windows 7 for this problem. My client recently upgraded from Windows XP and did not have this problem on that OS. A current work-around is to save the PDF then attach it to an email, but she would greatly prefer to use the Attach to Email function within Adobe Reader without having to save the PDF and manually attach it.

Thanks for any help!

[ManishPali]

have you tried with protected mode off?

[AdobeHelpMe25]

We did try turning protected mode off. That did not resolve the issue.

[AdobeHelpMe25]

I will have our user try it with protected mode off and report back, but this is also an issue with other versions of Adobe Reader. Thanks for the suggestion.

[Guest]

This issue might be related to the Adobe Supported email clients. It would be great if you could share with me some machine specific details so that we can dig deep into the issue.

1) Which default email client was the user using when the Machine was XP? Which default email client is the user using now that the machine has been upgraded to Win7?

2) Is the Machine 32 bit or 64bit?

3) Is the email client (if it is Outlook) 64bit?

Thanks in advance

- Abhilasha.

[AdobeHelpMe25]

1) The email client is the same for the old WinXP install and the new Win7 install. Both are Lotus Notes 8.5. Lotus Notes is set to the default email client.

2) Both old XP and new Win7 installs are 32 bit.

3) Email client is Lotus Notes 8.5, 32 bit.

Thanks!

[tbarber-whoi]

I have the same issue using Acrobat X and Thunderbird 3.1.6 on Windows 7.  Attach to email function is NOT working.

It worked when I had outlook 2007 installed, but I couldn't find where to change the setting to thunderbird.

I uninstalled outlook.  Now the attach to email feature won't work at all.

Thunderbird is set to the default email client in windows . . . this is extremely annoying!!

File > Attach to email . . .  It appears this feature doesn't work with any emails client except outlook??????

[tbarber-whoi]

Updated email client to Thunderbird 3.1.9 and this is still not working.  Apparently this was also an issue with Acrobat Reader 9.3.4 and older versions of Thunderbird.

http://forums.techguy.org/business-applications/950100-solved-acrobat-unable-connect-your.html

[AdobeHelpMe25]

Bigshrimpin

Apr 1, 2011

I have the same issue using Acrobat X and Thunderbird 3.1.6 on Windows 7.  Attach to email function is NOT working.

It worked when I had outlook 2007 installed, but I couldn't find where to change the setting to thunderbird.

I uninstalled outlook.  Now the attach to email feature won't work at all.

Thunderbird is set to the default email client in windows . . . this is extremely annoying!!

File > Attach to email . . .  It appears this feature doesn't work with any emails client except outlook??????

------------------------------------------------------------------------------------------------

Attach to email worked on WinXP for Lotus Notes 8.5 email client (maybe an older Adobe Reader, version 9.4), but not after we upgraded to Win7. No Adobe Reader versions we have tried will work on Win7 for Lotus Notes.

[Guest]

Not working reliably for me on Windows XP with Office 2007.  I was testing this with one of our users, but after trying this half a dozen times, the user only received one of them.

[Fraido84 · Accepted solution]

I found a solution:

open regedit and found the KEY

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail. You will find 2 or more key like "windows mail" "outlook" etc...

You have to erase all the key but not the one of you REAL mail client.

For example if you use Outlook you have to leave only the Outlook KEY.

In that way I solve that problem on Acrobat Reader X installed on Windows 7 64bit with Outlook 2010 as e-mail client.

[dorian46884232]

Hello everybody,

I have a user with the same issue, trying to send a pdf file per email. The email client he wants to use is Lotus Notes.  Same error occurs, although he apparently has the setting Lotus Notes as preferred email client.

See print screens attached.  Can you give me a solution to this? What exactly does he need to modify?

Thanks a lot for your help.

[dorian46884232]

Hello.

Can you please help with this topic?

Thank you.

[kirans14190219]

Please just Check for updates and repair acrobat and Microsoft office as well. This really helps.

[Guest]

why not working